Guest Service Agent - Full Time

Omni Hotels and Resorts; Austin (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

Ein innovatives Unternehmen im Gastgewerbe sucht nach einem engagierten Mitarbeiter, der außergewöhnlichen Service für Gäste auf den Omni Premier Floors bietet. In dieser dynamischen Rolle sind Sie verantwortlich für die Pflege der Lounge, die Unterstützung von Gästen und die Gewährleistung eines makellosen Erlebnisses. Mit einem starken Fokus auf Teamarbeit und persönliches Wachstum bietet diese Position die Möglichkeit, sich in einer respektvollen und unterstützenden Umgebung weiterzuentwickeln. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem lebhaften Umfeld arbeiten möchten, könnte dies die perfekte Gelegenheit für Sie sein.

Benefits

Kostenloses Parken in der Innenstadt

Tägliche kostenlose warme Mahlzeiten

Medizinische, zahnärztliche und visionäre Versicherungen

401(K) Match

Exklusive Reiserrabatte

Tuition Reimbursement

Haftpflichtversicherung

Gesetzliche Dienstleistungen

Bezahlte Freizeit

Freunde- und Familienrabatte

Qualifications

• Exzellente Kundenservicefähigkeiten sind erforderlich.
• Physische Fähigkeit, bis zu 50 Pfund zu heben und lange zu stehen.
• Flexibler Zeitplan, einschließlich Nächte und Wochenenden.

Responsibilities

• Engagieren Sie sich mit Gästen, um ihre Zufriedenheit zu erfragen.
• Halten Sie die Premier Lounge sauber und ordentlich.
• Koordinieren Sie mit anderen Abteilungen, um die Bedürfnisse der Gäste zu erfüllen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Organisationsfähigkeiten

Multitasking

Education

TABC-Zertifizierung

Lebensmittelhandler-Zertifizierung

Tools

ALICE

Synergy

OPMS

Job description

Location

Austin Hotel Downtown

Located in the Live Music Capital of the World, the Omni Austin Hotel Downtown is within walking distance from the 6th Street Entertainment District. Omni is a luxury hotel with elegant amenities, situated in the heart of downtown near the Austin Convention Center and the Texas State Capitol. Our associates enjoy a dynamic work environment, comprehensive training, mentoring, and opportunities for internal promotion. We foster a culture of respect, gratitude, and empowerment. If you are friendly, motivated, and passionate about serving others, Omni Austin Hotel Downtown may be your ideal workplace.

Job Description

Provide exceptional service to guests on the Omni Premier Floors during Breakfast and Happy Hours. Responsibilities include setting up, serving, maintaining cleanliness of the Omni Club Lounge, and assisting Loyalty Ambassadors and Guest Experience Planners as needed.

Omni Benefits Include

• Free Downtown Parking in our Underground Garage
• Associate Cafeteria with Daily Complimentary Hot Meals
• Medical, Dental, Vision, Employee Assistance Program, Telemedicine, and Disability Insurance
• 401(K) Match, Pre-Tax Health Savings Account, and Flexible Spending Account
• Exclusive Travel Discounts on Hotels, Food & Beverage, and more
• Additional Perks: Tuition Reimbursement, Adoption Services, Pet Insurance, Legal Services, Paid Time Off, and Friends & Family Discounts
• Development Opportunities: E-Cornell Courses, Leadership Programs, Diversity & Inclusion Initiatives, Internal Reward Programs, Work/Life Balance

Responsibilities

1. Engage with guests to inquire about their satisfaction and address any issues.
2. Be knowledgeable about hotel services and hours to assist guests effectively.
3. Set up and break down the Premier Lounge, keeping it immaculate.
4. Manage inventory, ensuring proper storage and rotation of items.
5. Polish china and silverware after use.
6. Familiarize yourself with local points of interest.
7. Assist with reservations and special requests such as flowers, packages, or transportation.
8. Deliver parcels, mail, and special deliveries to guest rooms.
9. Maintain cleanliness of the lounge in partnership with Housekeeping.
10. Coordinate with other departments to meet guest needs.
11. Greet guests warmly and make them feel welcome.
12. Proactively seek ways to improve the guest experience.
13. Handle special requests and update reservations and service requests in operating systems like ALICE, Synergy, and OPMS.
14. Communicate with guests about special occasions and packages.
15. Assist guests in navigating the hotel.
16. Support the guest loyalty program as needed.
17. Perform any additional tasks assigned by management.

Qualifications

• Excellent customer service skills
• Physical ability to lift up to 50 pounds, stand or walk for extended periods, and perform repetitive motions
• Flexible schedule, including nights, weekends, and holidays
• Strong communication, organizational, and multitasking skills
• Professional appearance and attitude
• Valid TABC and Food Handler’s certifications

Omni Hotels & Resorts is an equal opportunity employer. For accommodation requests, contact [e-mail]. The EEO poster and pay transparency policies are available online.