Guest Service Agent (Part-Time) - Embassy Suites Austin

Hilton Worldwide, Inc.; Austin (TX); On-site; USD 25,000 - 35,000; Part time

Job summary

Join a forward-thinking hospitality leader as a Guest Service Agent at a renowned hotel. In this part-time role, you'll be the face of the hotel, greeting guests and ensuring their stay is exceptional. With a focus on customer service and teamwork, you'll assist with check-ins, check-outs, and guest inquiries, all while promoting hotel services. This position offers a unique opportunity to be part of a team recognized as the best workplace in the industry. If you have a passion for hospitality and a desire to create memorable experiences, this is the perfect role for you.

Benefits

Complimentary Parking

Free Meals During Shifts

Hilton Room Discounts Worldwide

Qualifications

• Passion for delivering exceptional guest experiences.
• Ability to handle guest complaints and resolve issues promptly.

Responsibilities

• Greet and register guests, ensuring outstanding service.
• Assist with check-out and handle billing accurately.
• Respond to guest requests and manage communications.

Skills

Customer Service

Communication

Problem Solving

Teamwork

Education

High School Diploma

Job description

Job Description - Guest Service Agent (Part-Time) - Embassy Suites Austin (HOT0BLHH)

Job Number:

HOT0BLHH

Work Locations

Embassy Suites Austin Downtown South Congress, 300 S. Congress Ave., Austin, 78704

The newly renovated DoubleTree Suites by Hilton Austin Downtown Capitol is seeking a Part-Time Guest Service Agent to join the Front Office Team. The hotel features 195 suites and over 5,000 sq ft of function space. Benefits include a comprehensive package, complimentary parking, free meals during shifts, and Hilton room discounts worldwide. Join a team recognized as #1 World's Best Workplace by Fortune Magazine and Great Place to Work!

What will I be doing?

As a Guest Services Agent, responsibilities include greeting and registering guests, checking guests out, and ensuring outstanding service and profitability. Specific tasks:

1. Greet guests, complete registration, input and retrieve information, confirm details, assign rooms, code electronic keys, promote marketing, provide welcome packets, and assist with room location or bell service.
2. Assist with check-out, ensure accurate billing, handle payments, process credit/debit cards, convert currency, and manage gift certificates.
3. Maintain knowledge of hotel offerings, local area, and answer guest inquiries.
4. Use up-selling techniques to promote hotel services and maximize occupancy.
5. Respond to guest requests and resolve issues promptly and courteously.
6. Handle guest complaints, conduct research, and negotiate solutions for satisfaction.
7. Manage messages and communication with guests.

What are we looking for?

Hilton, founded in 1919, values innovation, quality, and success. We seek candidates demonstrating our core values:

• Hospitality: Passion for delivering exceptional guest experiences.
• Integrity: Doing the right thing always.
• Leadership: Leading in industry and community.
• Teamwork: Collaborating effectively.
• Ownership: Taking responsibility for actions.
• Now: Operating with urgency and discipline.

Additionally, key attributes include:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is a global leader in hospitality, offering a range of accommodations from full-service hotels to extended-stay suites. We are committed to providing exceptional experiences and our vision is "to fill the earth with the light and warmth of hospitality." Our team members are central to our success and creating remarkable experiences worldwide.

EOE/AA/Disabled/Veterans

Schedule

Full-time

Brand

Embassy Suites by Hilton

Job Type

Guest Services, Operations, and Front Office