Guest Service Agent (Part-Time) - Embassy Suites Austin

Hilton; Austin (TX); On-site; USD 25,000 - 40,000; Part time

Job summary

Join a leading global hospitality company as a Part-Time Guest Service Agent in Austin. This role is pivotal in ensuring exceptional guest experiences, from greeting guests to managing check-outs and resolving inquiries. With a commitment to integrity and teamwork, you'll thrive in a supportive environment that values your contributions. Enjoy great perks like complimentary meals and room discounts while working in a dynamic team that prioritizes hospitality. If you are passionate about service and eager to make a difference, this is the perfect opportunity for you!

Benefits

Complimentary Parking

Free Meal During Shift

Hilton Room Discounts

Qualifications

• Passion for delivering exceptional guest experiences.
• Ability to handle guest complaints and resolve issues.

Responsibilities

• Greet and register guests, ensuring an outstanding experience.
• Handle guest check-out, billing, and payments accurately.
• Respond to inquiries and resolve guest issues promptly.

Skills

Customer Service

Problem-Solving

Communication

Teamwork

Education

High School Diploma

Job description

The newly renovated DoubleTree Suites by Hilton Austin Downtown Capitol is searching for a Part-Time Guest Service Agent to join the Front Office Team. The hotel boasts 195 all-suite rooms with over 5,000 square feet of function space. Here, you will enjoy great perks such as a best-in-class benefits package, complimentary parking, a free meal during your shift, and Hilton room discounts for you and your family worldwide. Come see why we are named #1 World's Best Workplace by Fortune Magazine and Great Place to Work!

What will I be doing?

As a Guest Services Agent, you will be responsible for greeting and registering guests, checking guests out, and ensuring an outstanding guest experience and financial profitability. Your tasks will include:

1. Greeting guests, completing the registration process, inputting and retrieving information, confirming guest details and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms.
2. Assisting guests with check-out, ensuring accurate billing, handling payments, processing credit and debit cards, accepting various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
3. Demonstrating thorough knowledge of hotel information, including room categories, rates, packages, promotions, and local area details, to answer guest inquiries.
4. Using up-selling techniques to promote hotel services and maximize room occupancy.
5. Responding to guest inquiries and requests promptly and courteously.
6. Handling guest complaints, conducting research, and resolving issues to ensure guest satisfaction.
7. Receiving, inputting, retrieving, and relaying messages to guests.

What are we looking for?

Since 1919, Hilton has been a leader in the hospitality industry, committed to innovation, quality, and success. We look for team members who demonstrate our core values:

• Hospitality - Passion for delivering exceptional guest experiences.
• Integrity - Doing the right thing at all times.
• Leadership - Leading in our industry and communities.
• Teamwork - Being a team player.
• Ownership - Taking responsibility for actions and decisions.
• Now - Operating with urgency and discipline.

Additionally, we seek attributes such as quality, productivity, dependability, customer focus, and adaptability.

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has provided exceptional service, amenities, and value. Our vision is “to fill the earth with the light and warmth of hospitality,” inspiring us to create remarkable experiences worldwide. Our team members are at the heart of this mission!

**Job:** Guest Services, Operations, and Front Office

**Title:** Guest Service Agent (Part-Time) - Embassy Suites Austin

**Location:** [Not specified]

**Requisition ID:** HOT0BLHH

**EOE/AA/Disabled/Veterans**