Guest Service Agent

Fairfield Inn & Suites Austin Parmer; Austin (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Ein innovatives Hotel sucht einen engagierten Guest Service Agent, der die Gäste mit einem Lächeln begrüßt und ihre Bedürfnisse erfüllt. In dieser spannenden Rolle sind Sie das Gesicht des Hotels und sorgen für einen reibungslosen Check-in, die Bearbeitung von Zahlungen und die Lösung von Beschwerden. Sie haben die Möglichkeit, in einem dynamischen Umfeld zu arbeiten, in dem Ihre Fähigkeiten im Kundenservice geschätzt werden. Wenn Sie gerne im Team arbeiten und eine Leidenschaft für den Gastgewerbesektor haben, könnte dies die perfekte Gelegenheit für Sie sein.

Qualifications

• Vorherige Erfahrung im Kundenservice oder gleichwertige Schulung erforderlich.
• Kenntnisse über PMS-Systeme sind von Vorteil.

Responsibilities

• Begrüßen und registrieren Sie Gäste freundlich und hilfsbereit.
• Bearbeiten Sie Zahlungen und Rechnungen der Gäste.

Skills

Kundenservice

Kenntnisse über PMS-Systeme

Education

High School Diplom oder gleichwertig

Job description

Join to apply for the Guest Service Agent role at Fairfield Inn & Suites Austin Parmer

Fairfield Inn & Suites Austin Parmer provided pay range

This range is provided by Fairfield Inn & Suites Austin Parmer. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.00/hr - $16.50/hr

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus

• Immediately greet guests and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background and Skill

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hotels and Motels

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