GUEST SERVICE AGENT - FRONT OFFICE

Chetola Resort & Conference Center; Moon Township (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading resort is seeking a Guest Service Agent for their Front Office. The role involves managing guest check-ins and reservations, providing information about amenities, and ensuring a pleasant stay for guests. Ideal candidates should have experience in customer service within the hotel industry and excellent communication skills.

Qualifications

• Experience in hotel front desk or receptionist role is essential.
• Strong customer service and communication skills required.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Perform check-in and check-out tasks efficiently.
• Manage reservations and provide information about hotel amenities.
• Respond to client complaints professionally.

Skills

Customer service attitude

Excellent communication

Organizational skills

Ability to work flexible schedule

Education

Work experience as a Hotel Front Desk Agent or similar role

Job description

Join to apply for the GUEST SERVICE AGENT - FRONT OFFICE role at Chetola Resort & Conference Center

Job description

Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests by collecting necessary information (contact details, stay dates)
• Welcome guests upon arrival and assign rooms
• Provide information about the hotel, available rooms, rates, and amenities
• Respond to clients’ complaints professionally and promptly
• Confirm group reservations and arrange personalized services for VIPs and event attendees
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Customer service attitude
• Excellent communication and organizational skills
• Ability to work a flexible schedule, including nights, weekends, and holidays