Clinical Receptionist (42673)

Health Care Center, Inc.; Hyde Park Township (IL); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading healthcare center seeks a Clinical Receptionist to assist patients and manage office functions. The ideal candidate will have a High School Diploma, strong communication skills, and a commitment to confidentiality. This full-time position offers a dynamic work environment with opportunities for growth.

Qualifications

• High School Diploma or GED required.
• One year of relevant experience preferred.
• BLS/CPR certification within 90 days.

Responsibilities

• Assist patients and answer telephones professionally.
• Maintain confidentiality and uphold healthcare standards.
• Perform general office management functions.

Skills

Strong work ethic

Confidentiality awareness

Computer skills

Excellent telephone etiquette

Effective communication skills

Customer service orientation

Interpersonal skills

Multitasking

Adaptability

Teamwork

Education

High School Diploma or GED

Tools

Medical software (RPMS, EHR)

Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

Job description

Job Details

Level: Experienced

Job Location: Dilkon Medical Center - Dilkon, AZ

Position Type: Full-Time

Education Level: High School Diploma

Salary Range: Undisclosed

Travel Percentage: None

Job Shift: Any

Description

Under general supervision of the Nurse Manager, the Clinical Receptionist appropriately and professionally assists patients that come to the clinic for care; answers telephones and performs general business functions as assigned.

Upholds the principles of WIHCC’s Vision, Mission, and Value Statements. Maintains confidentiality of all privileged information at all times.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:

• Maintains regular attendance and punctuality.
• Supports organization mission, vision and strategy.
• Answers telephones, routes calls to appropriate staff, takes accurate phone messages, and relays messages to staff. Prints out appointment list for each day.
• Greets each patient upon arrival and checks the EHR system to verify patient’s check-in status and enters relevant information on computer screens or forms as necessary.
• Initiates patient medical chart and compiles all appropriate forms with documentation.
• Prepares patient forms for clinic use and collects after visit, forwarding documents to HIM for scanning.
• Enters the data collected into computer or on forms.
• Directs patients to next appropriate area after visits, e.g., Appt. Desk, PRC, Patients’ Benefits Coordinators, Pharmacy, etc.
• Performs reminder calls to patients for upcoming appointments.
• Serves as interpreter for Navajo-speaking patients as needed.
• Maintains confidentiality and follows privacy rules regarding patient care and records.
• Contributes positively to office organization and rapport, acting professionally.
• Performs basic computer and office management functions effectively.
• Uses supplies and equipment cost-effectively.
• Assists in achieving office goals.
• Completes tasks or duties assigned by a supervisor.
• Upholds all principles of confidentiality and patient care.
• Adheres to professional and ethical standards of healthcare.
• Follows WIHCCs policies, rules, and regulations.
• Interacts honestly and dependably with patients, staff, visitors, and vendors.
• Possesses cultural awareness and sensitivity.
• Maintains compliance with HR requirements.
• Performs other duties as assigned.

Qualifications

Minimum Qualifications:

High School Diploma or GED, one year of relevant experience, BLS/CPR certification within 90 days, bilingual in English and Navajo preferred, valid driver’s license, successful background check (including Child Care requirements).

Knowledge, Skills, Ability:

• Strong work ethic, confidentiality awareness, computer skills (Outlook, Word, Excel, PowerPoint), and experience with medical software (RPMS, EHR).
• Excellent telephone etiquette, ability to handle stressful situations, follow HIPAA rules, and dependability in attendance.
• Effective communication skills, customer service orientation, interpersonal skills, multitasking, adaptability, and teamwork.

Physical Demands

Walking, sitting, handling, reaching, talking, hearing, standing, climbing, stooping, kneeling, crouching, crawling, tasting, smelling, and occasional lifting up to 25 pounds.

Work Environment

Office or outdoor setting, moderate noise, potential exposure to risks, possible evening/weekend hours, extended and irregular shifts.

Preference given to qualified Navajo and American Indian applicants as per P.L. 93-638.