Guest Experience Agent - Front Desk (Flexible Schedule)

sbcos; Austin (TX); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) matching

Travel perks

Job summary

Stonebridge is seeking a Guest Service Agent for Embassy Suites Austin Central in Austin, TX. You will greet guests, check in/out, verify payments, and maintain guest records while supporting front office operations.

The role requires strong customer service and communication skills, basic familiarity with property management systems and MS Office, and the ability to work a flexible schedule including evenings and weekends. Prior front desk experience is preferred.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.

Responsibilities

• Greet, register, and assign rooms to guests upon their arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide necessary instructions to bell attendants.
• Review accounts and charges with guests during the check-out process.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Skills

Customer service

Communication

Cash handling

Office software

Tools

Property management system

Microsoft Word

Microsoft Excel

Job description

Stonebridge is seeking a Guest Service Agent for Embassy Suites Austin Central in Austin, TX. You will greet guests, check in/out, verify payments, and maintain guest records while supporting front office operations.

The role requires strong customer service and communication skills, basic familiarity with property management systems and MS Office, and the ability to work a flexible schedule including evenings and weekends. Prior front desk experience is preferred.