Guest Service Agent - Front Desk & Reservations Expert

Commonwealth Hotels; New Orleans (LA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with company match

Same Day Pay

Flexible spending accounts

Paid vacation

Personal days

Holiday pay

Employee discounts

Online training

Employee Assistance Program

Jury duty leave

Bereavement leave

Job summary

The Sonesta ES Suites New Orleans Convention Center is seeking a Full-Time Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent to welcome guests, check them in and out, manage reservations, and provide local information.

Careers at this on-site hotel involve coordinating with housekeeping and maintenance, handling payments, and maintaining records in the PMS while delivering outstanding service to a diverse guest mix near the airport.

Qualifications

• Experience in customer-facing roles is preferred.
• Strong interpersonal and communication skills are essential.
• Familiarity with reservation or PMS systems is a plus.

Responsibilities

• Greet guests and manage check-in/check-out efficiently.
• Handle reservations, cancellations, and modifications accurately.
• Respond to guest inquiries and requests with professionalism.

Skills

Customer service

Interpersonal skills

Communication skills

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

PMS (Property Management System)

Job description

The Sonesta ES Suites New Orleans Convention Center is seeking a Full-Time Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent to welcome guests, check them in and out, manage reservations, and provide local information.

Careers at this on-site hotel involve coordinating with housekeeping and maintenance, handling payments, and maintaining records in the PMS while delivering outstanding service to a diverse guest mix near the airport.