Guest Service Agent

Waterford Group Llc; Town of Ithaca, Northern (NY, KY); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Paid time off

Paid holidays

Birthday/Employment Anniversary days

On Demand Pay

Pet Insurance

401k

Hotel Discounts

Shoes for Crews

Job summary

Waterford Hotel Group in Ithaca, NY is seeking a Guest Service Agent to greet guests, assist with check-in/check-out, and coordinate front desk duties with a warm, professional demeanor. This role sets the tone for guest experiences throughout their stay.

You will handle phone inquiries, post charges, and collaborate with other departments to ensure guest satisfaction, while multitasking in a busy hotel setting. A strong emphasis on accuracy, teamwork, and hospitality will drive success.

Qualifications

• Strong customer service orientation.
• Ability to multitask in a fast-paced hotel environment.
• Clear communication with guests and colleagues.

Responsibilities

• Greet and thank guests in a sincere and friendly manner.
• Check in and check out guests.
• Assign rooms and handle administrative duties.
• Answer phone and respond to inquiries.
• Post charges to guest accounts.
• Follow a daily front desk checklist.
• Share information with other departments to ensure guest satisfaction.
• Communicate guest needs effectively.

Skills

Customer service

Multitasking

Communication skills

Teamwork

Attention to detail

Job description

ABOUT US

At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We will celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves. We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Come for a JOB, stay for a CAREER.

Guest Service Agent Overview

Guest Service Agent is a fun, yet challenging role within the hotel, often the first and last point of contact for guests. Guest Service agents have a huge impact on the overall guest experience. Because of the visibility of this role within the hotel, most guests will contact the front to resolve any questions or concerns they may have during their stay. The Guest Service agents need to think quickly on their feet and be able to handle many situations during their shift. They must be able to prioritize and multitask to ensure guest satisfaction, all with a positive and pleasant demeanor. A “can-do “attitude is a must for front desk agent.

Responsibilities

include:

• Greeting & Thanking guests in a sincere and friendly manner
• Checking in and checking out guests.
• Assigning rooms & taking care of administrative duties
• Answering phone
• Posting charges to appropriate accounts
• Performing duties on a daily checklist
• Passing information within departments to ensure guest satisfaction.
• Communicating with guests and ensuring their needs are met.

Job Requirements

If you are interested in kickstarting your career in the hotel industry and have the following skills, we would love to speak with you:

• A keen eye for detail, time management and great customer service skills.
• Pleasant and friendly demeanor.
• Able to work as a team and independently.

• Flexible working hours.
• Ability to work with little or no supervision while meeting high-performance standards.
• Physical mobility and stamina.
• Ability to follow instructions.

WATERFORD HEALTH AND WELLNESS

Health Insurance is available on the first of the month after hire!

We value the health and wellness of you and your family. Full time associates can enroll in medical, dental and vision coverage and p art-time associates averaging 17.5 hours a week can enroll in dental and vision coverage. Everyone’s needs a re different and there is something for everyone with numerous s supplemental i nsurance to choose from.

We know that life gets in the way, and YOU deserve to recharge.

Full-time associates receive paid time off within the first 90 days of employment. We also offer paid holidays for eligible associates. If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date!

EXCITING EXTRAS

On Demand Pay- Why wait for pay day – get your pay when you need it24/7.

Pet Insurance- We cover the whole family, and all associates are eligible for discounted pet insurance.

401k Plan- Nobody wants to work forever, start planning for your future now.

Hotel Discounts- It’s one of the biggest industry perks.

Shoes for Crews- All associates are eligible for a shoe subsidy through Shoes for Crews.

For more information, please visit our website at waterfordhotelgroup.com

EOE/M/F/D/V

Source: Waterford Hotel Group