Guest Service Agent - Elevate Guest Experience at Front Desk

Embassy Suites by Hilton Tampa Brandon; Tampa (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Ins

Paid Time Off

401k Matching

Travel Discounts

Employee Assistance Program

Educational/Professional Development

Job summary

Embassy Suites by Hilton Tampa Brandon is seeking a Guest Service Agent to warmly welcome guests, register room assignments, and process payments. You will handle reservations, respond to guest requests, and use the PMS system to communicate and balance front desk operations.

The role emphasizes guest satisfaction, safety, and teamwork. The position offers full-time hours with opportunities for career growth within the front desk team and hotel operations.

Qualifications

• Experience in guest-facing roles is preferred.
• Ability to handle guest interactions with courtesy and professionalism.
• Familiarity with hotel front desk procedures is advantageous.

Responsibilities

• Greet guests and assist with their needs.
• Register and assign guests to rooms.
• Process payments and verify credit.
• Make and confirm reservations.
• Handle guest requests and respond promptly to inquiries.
• Transmit messages through the PMS system and manage checkouts.
• Contribute to guest satisfaction and assist during peak periods.

Skills

Customer service experience

Communication skills

PMS knowledge

Education

High School diploma or equivalent

Tools

PMS systems

Job description

Embassy Suites by Hilton Tampa Brandon is seeking a Guest Service Agent to warmly welcome guests, register room assignments, and process payments. You will handle reservations, respond to guest requests, and use the PMS system to communicate and balance front desk operations.

The role emphasizes guest satisfaction, safety, and teamwork. The position offers full-time hours with opportunities for career growth within the front desk team and hotel operations.