Guest Experience Concierge — Front Desk & Service Excellence

Homewood Suites by Hilton Tampa Brandon; Tampa (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive wages for full time and /-

Medical, Dental and Vision Health

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

Travel Discounts

Commuter Transit and Parking Benefits

Employee Assistance and Wellness

Educational/Professional Development

Referral Bonus Program

Job summary

Homewood Suites by Hilton Tampa Brandon is seeking a Guest Service Agent to welcome and assist guests, register them into rooms, and manage payments using the PMS system. You will handle reservations, respond to requests, and help maintain high guest satisfaction.

Experience in guest services is preferred; familiarity with PMS software is a plus; opportunities include full-time roles with competitive wages and benefits.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with their needs in a friendly manner.
• Register guests and assign rooms using the PMS system.
• Compute bills, collect payments and handle transactions.
• Make and confirm reservations and assist with luggage when needed.
• Respond to guest requests and resolve complaints when necessary.

Skills

Customer service

Cash handling

PMS knowledge

Education

High School diploma or equivalent

Tools

PMS systems

Job description

Homewood Suites by Hilton Tampa Brandon is seeking a Guest Service Agent to welcome and assist guests, register them into rooms, and manage payments using the PMS system. You will handle reservations, respond to requests, and help maintain high guest satisfaction.

Experience in guest services is preferred; familiarity with PMS software is a plus; opportunities include full-time roles with competitive wages and benefits.