Guest Service Agent: Create Memorable, Seamless Stays

Hilton; Baltimore (MD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Travel discounts

Paid parental leave

Health benefits

Job summary

Hilton is seeking a Guest Service Agent to warmly greet guests, manage check-in/check-out, verify details, and provide welcome materials.

You will share local knowledge, upsell hotel services, handle payments accurately, and respond to guest requests with care and urgency to help create memorable stays. Join our award-winning workplace culture and contribute to a seamless, welcoming experience for every guest.

Qualifications

• A passion for spreading hospitality and warmth.
• Demonstrates integrity and doing the right thing.
• Leads with teamwork and ownership.

Responsibilities

• Deliver a warm welcome by greeting guests, completing check-in, verifying details, and issuing keys.
• Process guest departures, verify charges, handle payments, issue receipts, and use POS accurately.
• Provide hotel and local knowledge to assist guests with offerings, room types, rates, promotions, and area information.
• Use up-selling techniques to recommend hotel amenities and maximize revenue.
• Respond to guest requests with care and urgency, and manage communications.

Skills

Hospitality mindset

Integrity

Leadership

Teamwork

Ownership

Job description

Hilton is seeking a Guest Service Agent to warmly greet guests, manage check-in/check-out, verify details, and provide welcome materials.

You will share local knowledge, upsell hotel services, handle payments accurately, and respond to guest requests with care and urgency to help create memorable stays. Join our award-winning workplace culture and contribute to a seamless, welcoming experience for every guest.