Guest Service Agent: Create Memorable Stays

Sonesta International Hotels; St. Louis (MO); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account (HSA) with 1:1

401(k) Retirement Plan with Company 1:

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term 2

Disability Insurance

Educational Assistance

Sonesta Hotel Discounts

Employee Discounts

Job summary

Sonesta International Hotels is seeking a Guest Service Agent in a vibrant hotel environment to warmly welcome guests, assist with reservations, and coordinate with departments to ensure memorable stays.

Ideal candidates will have strong communication, guest-service mindset, and the ability to multitask in a fast-paced setting. This on-site role supports VIP arrivals, group check-ins, and daily hotel operations.

Qualifications

• Excellent communication and guest service abilities.
• Able to multitask in a fast-paced hospitality environment.
• Experience with PMS/POS and handling cash is preferred.

Responsibilities

• Welcome guests with warmth during check-in/check-out and throughout stay.
• Assist guests with reservations, room assignments, billing inquiries, and information.

Skills

Communication

Interpersonal skills

Guest service

Multitasking

Attention to detail

Teamwork

Tools

PMS systems

POS systems

Reservations platforms

Job description

Sonesta International Hotels is seeking a Guest Service Agent in a vibrant hotel environment to warmly welcome guests, assist with reservations, and coordinate with departments to ensure memorable stays.

Ideal candidates will have strong communication, guest-service mindset, and the ability to multitask in a fast-paced setting. This on-site role supports VIP arrivals, group check-ins, and daily hotel operations.