Guest Service Agent - Courtyard Kennesaw

Peachtree Group; Kennesaw (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) Retirement match

Paid Holidays and Paid Time Off

Employee Assistance Program

Job summary

Courtyard Kennesaw is seeking a Guest Service Agent to greet guests, process check-ins and check-outs, and handle payments with accuracy. You will verify billing details, assist with reservations, and respond to guest requests in a friendly, professional manner, upholding brand standards and quality service.

The role emphasizes anticipating guest needs, delivering creative solutions, and maintaining timely, high-quality guest experiences across shifts.

Qualifications

• Experience handling front desk tasks and guest interactions.
• Ability to follow brand standards and quality service expectations.
• Strong communication and multitasking skills.

Responsibilities

• Process guest check-ins and check-outs efficiently.
• Secure payments and verify/adjust guest billing as needed.
• Assist guests with reservations and special requests.
• Provide friendly, professional service to ensure guest satisfaction.

Skills

Check-in / check-out processing

Billing verification & adjustment

Payment security

Reservation assistance

Job description

The Guest Service Agent at the Courtyard Kennesaw is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Available to work 7am to 3pm & 3pm to 11pm. Schedules changes depending on occupancy of hotel.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.