Guest Experience Agent | 7am-3pm/3pm-11pm | 401(k) + PTO

Peachtree Group; Kennesaw (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) Retirement match

Paid Holidays and Paid Time Off

Employee Assistance Program

Job summary

Courtyard Kennesaw is seeking a Guest Service Agent to greet guests, process check-ins and check-outs, and handle payments with accuracy. You will verify billing details, assist with reservations, and respond to guest requests in a friendly, professional manner, upholding brand standards and quality service.

The role emphasizes anticipating guest needs, delivering creative solutions, and maintaining timely, high-quality guest experiences across shifts.

Qualifications

• Experience handling front desk tasks and guest interactions.
• Ability to follow brand standards and quality service expectations.
• Strong communication and multitasking skills.

Responsibilities

• Process guest check-ins and check-outs efficiently.
• Secure payments and verify/adjust guest billing as needed.
• Assist guests with reservations and special requests.
• Provide friendly, professional service to ensure guest satisfaction.

Skills

Check-in / check-out processing

Billing verification & adjustment

Payment security

Reservation assistance

Job description

Courtyard Kennesaw is seeking a Guest Service Agent to greet guests, process check-ins and check-outs, and handle payments with accuracy. You will verify billing details, assist with reservations, and respond to guest requests in a friendly, professional manner, upholding brand standards and quality service.

The role emphasizes anticipating guest needs, delivering creative solutions, and maintaining timely, high-quality guest experiences across shifts.