Guest Service Agent

Priority Dispatch Corp.; Jacksonville (NC); On-site; USD 21,000 - 26,000; Part time

Job summary

Staybridge Suites Jacksonville is seeking a part-time Front Desk Associate to welcome guests, process check-ins/outs, and provide local information. You will handle reservations, answer inquiries, and contribute to a positive guest experience.

Responsibilities include maintaining cash accuracy, operating the lobby area, and supporting safety procedures. Prior hotel or customer service experience is a plus.

Qualifications

• High school diploma or GED required.
• Excellent verbal and written communication skills.
• Proficient with computers and basic software.
• Ability to stand for long periods, lift up to 10 pounds, bend and climb stairs.

Responsibilities

• Greet guests, check them in/out with warmth, speed and accuracy.
• Be the go-to expert for local attractions and directions.
• Handle guest complaints with professional care.
• Promote franchise membership and help guests book future stays.
• Assist guests in finding lodging via referrals when the hotel is full.
• Maintain accurate cash handling and balance shift reports.

Skills

Customer service

Verbal communication

Written communication

Computer proficiency

Physical stamina

Hotel front desk experience

Education

High School Diploma or GED

Job description

Job Details

Job Location: Staybridge Suites Jacksonville - Jacksonville, NC 28546

Position Type: Part Time

Education Level: High School/GED

Travel Percentage: None

Job Shift: Any

Job Category: Hospitality - Hotel

What You\'ll Do

Create Connections & Solve Problems

• Greet guests with warmth, checking them in and out with friendliness, speed, and accuracy.
• Be the go-to expert for local attractions, restaurants, and events, using specific publications and maps to provide directions.
• Handle guest complaints with professional care and concern.
• Promote our franchise membership club and help guests secure future stays at your hotel and other Daly Seven properties.
• If our hotel is full, you will proactively help guests find lodging via referrals.

Master the Details

• Maintain accuracy in handling cash, managing the cash drawer, and balancing shift reports daily.
• Take and record reservations accurately, verify credit card validity, and stay updated on daily and future reservation status.
• Operate the switchboard, master computer operations (including shutdown procedures), and maintain the location of the ADA box.
• Ensure the lobby and office are clean at all times, and expertly set up the continental breakfast and coffee service.

Ensure Safety & Security

• Act as a vital part of our security team by reporting potential hazards and investigating alleged injuries in the absence of a manager.
• Maintain knowledge of emergency procedures, the fire system (including shutting off false alarms), and the location of emergency lights and utility cut-offs (gas, electric, and water).
• Complete Incident Reports for guests or Accident Reports for employees when necessary.

This job description is a general summary of duties and is not an exhaustive list. Other duties, which are not listed, may be required from time to time.

Qualifications

• Prior hotel brand experience and/or customer service experience preferred.
• Excellent verbal and written skills.
• Computer proficiency.
• Ability to stand for an extended period of time, lift up to 10 pounds, bend, stoop, and regularly go up and down stairs.