Guest Service Agent

DALY HOLDINGS INC; Greensboro (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

Daly Seven, owner of Fairfield Inn Greensboro, seeks a part-time Guest Service Agent. You are the brand ambassador, welcoming guests with warmth, handling check-ins/outs quickly, and guiding travelers to local attractions.

You will manage the switchboard, reservations, breakfast setup, and safety duties, while maintaining cash accuracy and providing professional customer service. Prior hotel or customer service experience is preferred.

Qualifications

• Prior hotel brand experience and/or customer service experience preferred.
• Excellent verbal and written skills.
• Computer proficiency.
• Ability to stand for an extended period of time, lift up to 10 pounds, bend, stoop, and regularly go up and down stairs.

Responsibilities

• Greet guests and handle check-ins/outs with warmth, speed, and accuracy.
• Serve as the local expert on attractions, restaurants, and events.
• Resolve guest complaints with professional care and concern.
• Promote the franchise membership club and assist guests with future stays at Daly Seven properties.
• Manage reservations, verify credit card validity, and monitor daily and future bookings.
• Operate the switchboard and perform front desk computer tasks and routine shutdown procedures.
• Ensure lobby, breakfast setup, and coffee service are well maintained.
• Support safety and security procedures and report hazards or injuries as needed.
• Complete incident or accident reports when necessary.

Skills

Customer service

Verbal and written communication

Computer proficiency

Job description

We are seeking a part-time Guest Service Agent at the Fairfield Inn Greensboro. You are more than just a front desk agent—you are our brand ambassador, a local expert, and the friendly face that welcomes our guests home. We don’t just check people in; we create seamless, memorable experiences through speed, accuracy, and genuine care.What You’ll DoCreate Connections & Solve ProblemsGreet guests with warmth, checking them in and out with friendliness, speed, and accuracy.Be the go-to expert for local attractions, restaurants, and events, using specific publications and maps to provide directions.Handle guest complaints with professional care and concern.Promote our franchise membership club and help guests secure future stays at your hotel and other Daly Seven properties.If our hotel is full, you will proactively help guests find lodging via referrals.Master the DetailsMaintain accuracy in handling cash, managing the cash drawer, and balancing shift reports daily.Take and record reservations accurately, verify credit card validity, and stay updated on daily and future reservation status.Operate the switchboard, master computer operations (including shutdown procedures), and maintain the location of the ADA box.Ensure the lobby and office are clean at all times, and expertly set up the continental breakfast and coffee service.Ensure Safety & SecurityAct as a vital part of our security team by reporting potential hazards and investigating alleged injuries in the absence of a manager.Maintain knowledge of emergency procedures, the fire system (including shutting off false alarms), and the location of emergency lights and utility cut-offs (gas, electric, and water).Complete Incident Reports for guests or Accident Reports for employees when necessary.This job description is a general summary of duties and is not an exhaustive list. Other duties, which are not listed, may be required from time to time.Prior hotel brand experience and/or customer service experience preferred.Excellent verbal and written skills.Computer proficiency.Ability to stand for an extended period of time, lift up to 10 pounds, bend, stoop, and regularly go up and down stairs.