Guest Service Agent

Priority Dispatch Corp.; Raleigh (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Daly Seven in Raleigh seeks a friendly Guest Service Agent who welcomes guests, checks them in and out with speed and care, and serves as a local expert on attractions, dining, and events.

You will handle reservations, maintain cash accuracy, operate the switchboard, and ensure the lobby and continental breakfast setup meet our standards. Prior hotel guest-service experience is preferred.

Qualifications

• Excellent verbal and written communication skills.
• Ability to handle cash and balance cash drawer daily.
• Proficiency with computer systems and reservations/cash handling.
• Prior hotel or customer service experience preferred.

Responsibilities

• Greet guests with warmth, checking them in and out with friendliness, speed, and accuracy.
• Be the go-to expert for local attractions, restaurants, and events.
• Handle guest complaints with professional care and concern.
• Promote our franchise membership club and help guests secure future stays.
• If our hotel is full, help guests find lodging via referrals.
• Maintain accuracy in cash handling, manage the cash drawer, and balance shift reports daily.
• Take and record reservations accurately, verify credit card validity, and stay updated on reservation status.
• Operate the switchboard and master computer operations.
• Ensure lobby and office are clean and coordinate continental breakfast and coffee service.
• Report hazards and investigate injuries in the absence of a manager.
• Know emergency procedures and fire system details.
• Complete Incident Reports or Accident Reports when necessary.

Skills

Customer service

Cash handling

Communication skills

Computer proficiency

Cash drawer balancing

Tools

Switchboard

Job description

As a Guest Service Agent at Daly Seven, you are more than just a front desk agent—you are our brand ambassador, a local expert, and the friendly face that welcomes our guests home. We don’t just check people in; we create seamless, memorable experiences through speed, accuracy, and genuine care.What You’ll DoCreate Connections & Solve ProblemsGreet guests with warmth, checking them in and out with friendliness, speed, and accuracy.Be the go-to expert for local attractions, restaurants, and events, using specific publications and maps to provide directions.Handle guest complaints with professional care and concern.Promote our franchise membership club and help guests secure future stays at your hotel and other Daly Seven properties.If our hotel is full, you will proactively help guests find lodging via referrals.Master the DetailsMaintain accuracy in handling cash, managing the cash drawer, and balancing shift reports daily.Take and record reservations accurately, verify credit card validity, and stay updated on daily and future reservation status.Operate the switchboard, master computer operations (including shutdown procedures), and maintain the location of the ADA box.Ensure the lobby and office are clean at all times, and expertly set up the continental breakfast and coffee service.Ensure Safety & SecurityAct as a vital part of our security team by reporting potential hazards and investigating alleged injuries in the absence of a manager.Maintain knowledge of emergency procedures, the fire system (including shutting off false alarms), and the location of emergency lights and utility cut-offs (gas, electric, and water).Complete Incident Reports for guests or Accident Reports for employees when necessary.This job description is a general summary of duties and is not an exhaustive list. Other duties, which are not listed, may be required from time to time.Prior hotel brand experience and/or customer service experience preferred.Excellent verbal and written skills.Computer proficiency.Ability to stand for an extended period of time, lift up to 10 pounds, bend, stoop, and regularly go up and down stairs.