Guest Service Agent

Tybee Vacation Rentals; Tybee Island (GA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in vacation rentals is seeking a Guest Services Agent to provide exceptional service to guests and owners. In this dynamic role, you will ensure guests have a positive experience, manage reservations, and coordinate maintenance requests. The ideal candidate will have strong organizational skills and proficiency in Microsoft applications. Join a team where your contributions matter and embark on a rewarding career journey in the vibrant setting of Tybee Island. If you thrive in a fast-paced environment and love helping others, this opportunity is perfect for you.

Qualifications

• Proficiency in document management and databases is essential.
• Strong organizational skills and multitasking abilities are required.

Responsibilities

• Maintain relationships with guests, owners, and vendors.
• Coordinate maintenance requests and manage property notes.

Skills

Customer Service

Organizational Skills

Problem-Solving

Multitasking

Education

High School Diploma

Tools

Microsoft Office Suite

Reservation Management System

Job description

Tybee Vacation Rentals | Tybee Island , GA 31328

The Guest Services Agent position at VTrips is responsible for providing exceptional customer service to guests, owners, and vendors. The main function of this role is to ensure that guests have a positive experience during their stay and to assist with any issues or requests they may have.

Key Responsibilities

• Maintain professional relationships with owners, guests, and vendors.
• Review, update, and manage property notes and folios.
• Resolve owners and guest-related issues.
• Coordinate and prioritize maintenance requests.
• Create, close, and modify work orders and property blocks.
• Develop and maintain a trade vendor list and work closely with vendors to ensure completion of work orders.
• Create, modify, and cancel reservations.
• Process payments, adjust payment schedules, and code auto-payment exclusions.
• Revise reservation folios and property details in the reservation management system.
• Change rental rates and add fees.
• Adjust pricing and discount codes.
• Update reservation folios and property details in the reservation management system.
• Quote reservation pricing using internal systems and property details.
• Create account records by effectively communicating with owners and guests via the reservation management system.
• Run reservation and maintenance reports and monitor various system alerts daily.
• Stay abreast of the conditions and needs of each property.
• Troubleshoot customer service and maintenance issues.

Qualifications

• Proficiency with document management, databases, and spreadsheets.
• Working knowledge of Microsoft applications.
• Strong organizational skills with the ability to multitask and problem-solve.
• Valid driver's license, auto insurance, and reliable transportation for travel between locations while working.
• Must be eligible to work in the United States and pass a background screening.
• Ability to work a variable schedule, including weekends, holidays, and on-call shifts as assigned.
• Sitting - 90%, Standing/Walking 10%. Required to stoop, bend, stretch, twist, and reach. Occasionally lift up to 15 lbs. Must be able to talk or hear. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Organize, multitask, and problem-solve.
• Combination of indoor and outdoor workspaces.

AAP/EEO Statement:

VTrips is an Equal Opportunity Employer and follows the principles of Equal Employment Opportunity. The company does not discriminate based on race, color, religion, sex, national origin, age, disability, citizenship, marital status, sexual orientation, or any other characteristic protected by law during recruitment, selection, placement, training, compensation, and promotion of employees.

Other Duties

Please note that this job description is not exhaustive and may be subject to change. Duties, responsibilities, and activities may vary based on regional and location-specific needs of the company.

Apply now and become a vital part of VTrips, where your career is more than just a job - it's an adventure!