Guest Service Agent

River Street Inn Savannah; Savannah (GA); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading hotel in Savannah is seeking a Front Desk Agent to be the main point of contact for guests. This role is essential for providing exceptional customer service and ensuring guest satisfaction. Responsibilities include greeting guests, managing bookings, and handling inquiries. Ideal candidates should have experience in hospitality and strong communication skills.

Qualifications

• Previous experience in hospitality management or customer service preferred.
• Knowledge of front desk operations and guest relations.

Responsibilities

• Greet guests and provide information about hotel services.
• Assist with check-in and check-out procedures.
• Handle guest inquiries and complaints promptly.

Skills

Customer Service

Multilingual Support

Communication

Job description

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Graduate of Michigan State University- School of Hospitality Business

Overview

As a Front Desk Agent, you will be the main point of contact for guests at the hotel. Your role is crucial in providing exceptional customer service and ensuring guest satisfaction.

Responsibilities

• Greet guests upon arrival and provide them with information about hotel services
• Assist guests with check-in and check-out procedures
• Handle guest inquiries, requests, and complaints promptly and professionally
• Maintain a clean and organized front desk area
• Operate phone systems, make reservations, and manage guest bookings
• Perform night audit duties as required
• Communicate effectively with guests and team members
• Provide multilingual support when needed

Experience

• Previous experience in hospitality management or customer service is preferred
• Knowledge of front desk operations and guest relations
• Familiarity with hotel procedures and standards
• Ability to handle various tasks simultaneously in a fast-paced environment

Job Details

• Job Types: Full-time, Part-time
• Pay: $15.00 - $16.00 per hour
• Expected hours: 24-32 per week

Seniority level

• Entry level

Employment type

• Part-time

Industry

• Hospitality

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