Guest Service Representative (Full or Part Time)

Vision Hospitality Group, Inc.; Dunwoody (GA); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hospitality group seeks a Guest Service Representative to provide exceptional customer service and manage clerical tasks. This role emphasizes teamwork and effective communication, ensuring guest satisfaction while maintaining hotel operations. Ideal candidates will demonstrate integrity, flexibility, and a commitment to diversity and inclusion.

Qualifications

• Ability to handle sensitive information with integrity.
• Strong written and verbal communication skills.
• Flexibility to work various hours and in a team setting.

Responsibilities

• Deliver outstanding service to guests and manage check-in/check-out.
• Perform clerical duties and maintain knowledge of hotel systems.
• Ensure security and safety of guests and hotel assets.

Skills

Confidentiality

Effective communication

Teamwork

Physical ability

Job description

Guest Service Representative (Full or Part Time)

Join our team as a Guest Service Representative, providing exceptional customer service during check-in, stay, and check-out processes. This role involves responding to guest requests, managing clerical tasks, and ensuring guest satisfaction. Our culture emphasizes teamwork, diversity, continuous learning, and community engagement.

Key Responsibilities:

• Deliver outstanding service to guests, exceeding expectations
• Perform clerical duties, including computer work and reception
• Maintain knowledge of hotel systems and emergency procedures
• Assist with room sales and upselling
• Ensure security and safety of guests and assets

Required Skills:

• Confidentiality and integrity in handling sensitive information
• Effective communication skills, both written and verbal
• Ability to work flexible hours and in a team environment
• Physical ability to lift up to 25 pounds and perform tasks requiring bending, reaching, and standing for extended periods

We are committed to diversity and inclusion. Vision Hospitality Group is an equal opportunity employer.