Guest Service Agent

Peachtree Group; Savannah (GA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a friendly and professional Guest Service Agent to join their team. This entry-level role focuses on providing exceptional customer service by processing check-ins and check-outs, assisting guests with their requests, and ensuring a high standard of guest satisfaction. You will have the opportunity to anticipate guest needs and implement creative solutions in a fast-paced environment. If you are passionate about hospitality and enjoy helping others, this is the perfect starting point for your career in the service industry.

Qualifications

• Entry-level position requiring strong customer service skills.
• Ability to handle guest requests and resolve issues effectively.

Responsibilities

• Process check-ins and check-outs while ensuring guest satisfaction.
• Assist guests with reservations and handle billing adjustments.

Skills

Customer Service

Communication Skills

Problem Solving

Job description

Join to apply for the Guest Service Agent role at Peachtree Group

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other