Guest Service Agent

Sonesta International Hotels; Hilton Head Island (SC); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel chain seeks a Guest Service Agent to manage front desk operations and ensure excellent guest interactions. The ideal candidate will have a high school diploma, customer service experience, and strong communication skills. Benefits include health insurance, 401(k), and hotel discounts.

Benefits

Health insurance

401(k)

Paid time off

Hotel discounts

Educational assistance

Qualifications

• At least one year of hotel or retail customer service experience preferred.
• Fluent in English; additional languages beneficial.
• Must obtain ServSafe certification; TIPS certification may be required.

Responsibilities

• Deliver Sonesta Service standards in all guest interactions.
• Register guests, issue keys, and provide hotel information.
• Process transactions accurately, including charges and deposits.

Skills

Communication

Problem-solving

Organizational skills

Education

High School diploma or equivalent

Tools

Microsoft Office

Opera systems

Job description

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Job Description Summary

The Guest Services Agent (GSA) is responsible for delivering excellent results that contribute to the success of the hotel by managing the front desk and supporting the Operations Manager. The GSA acts as the primary point of contact for guests during their shift, handling guest relations and front desk technology systems. The role involves representing the hotel brand as the first point of contact for all arriving guests.

Job Responsibilities

• Deliver Sonesta Service standards in all guest interactions.
• Register guests, issue keys, and provide hotel information.
• Process transactions accurately, including charges and deposits.
• Maintain the security of financial transactions and guest information.
• Book reservations, process cancellations, and upsell rooms.
• Follow hotel reservation strategies to maximize revenue.
• Coordinate with team members and management to ensure quality service.
• Service the shoppe and pour, adhering to legal alcohol sale laws.
• Fulfill guest requests and ensure proper delivery of services.
• Manage guest safe-deposit boxes.
• Comply with health, safety, and alcohol service laws.
• Perform additional duties as assigned.

Qualifications and Requirements

• High School diploma or equivalent.
• At least one year of hotel or retail customer service experience preferred.
• Experience in extended stay industry is a plus.
• Fluent in English; additional languages beneficial.
• Strong verbal and written communication skills.
• Basic math skills; knowledge of budgeting and profit/loss concepts preferred.
• Problem-solving and organizational skills.
• Experience with Microsoft Office and Opera systems preferred.
• Must obtain ServSafe certification; TIPS certification may be required.
• Valid driver’s license.
• Physical ability to stand, bend, lift up to 50 pounds, and move about the property.
• Availability to work mornings, evenings, weekends, and holidays.

Additional Information

Benefits include health insurance, 401(k), paid time off, hotel discounts, educational assistance, and more.

Sonesta is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, gender, sexual orientation, or other protected statuses.

Please complete a full application and attach your resume. Incomplete applications will not be considered.