Guest Service Agent

Peachtree Group Hospitality Management; Troy (MI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a Guest Service Agent to join their team. This role is pivotal in ensuring guest satisfaction through friendly and professional service during check-ins and check-outs. The ideal candidate will anticipate guest needs and exceed expectations while adhering to brand standards. With a focus on quality and creativity in problem-solving, you will play a key role in enhancing the guest experience. The company offers a supportive work environment and a comprehensive benefits package, making it an excellent opportunity for those passionate about hospitality.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Qualifications

• Experience in guest services or hospitality is preferred.
• Ability to handle guest requests and complaints effectively.

Responsibilities

• Process check-ins/outs and secure payments efficiently.
• Assist guests with reservations and ensure satisfaction.

Skills

Customer Service

Problem Solving

Communication

Job description

Job Details

Description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional, and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.