Guest Service Agent (Part Time) - Hampton Inn & Suites Lake George

Hilton Worldwide, Inc.; Town of Lake George (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a forward-thinking company as a Guest Service Agent, where your passion for hospitality will shine. In this part-time role, you will be the first point of contact for guests, ensuring a welcoming atmosphere and exceptional service. Your responsibilities will include greeting guests, managing check-ins and check-outs, and addressing inquiries to create memorable experiences. This innovative firm values teamwork and integrity, providing a supportive environment where you can grow and thrive in the hospitality industry. If you are committed to excellence and enjoy working in a dynamic setting, this opportunity is perfect for you.

Qualifications

• Passion for delivering exceptional guest experiences.
• Strong communication and problem-solving skills.

Responsibilities

• Greet and register guests, ensuring an outstanding experience.
• Assist guests with check-out and ensure accurate billing.
• Respond promptly to guest inquiries and resolve complaints.

Skills

Customer Service

Cash Handling

Communication Skills

Problem-Solving

Adaptability

Education

High School Diploma

Tools

Point-of-Sale System

Computer Systems

Job description

Job Description - Guest Service Agent (Part Time) - Hampton Inn & Suites Lake George (HOT0BLT7)

Job Description

Guest Service Agent (Part Time) - Hampton Inn & Suites Lake George (

Job Number:

HOT0BLT7

Work Locations

Hampton Inn & Suites Lake George, 2133 Route 9, Lake George, NY 12845

Starting Wage: $16.25

A Guest Services Agent is responsible for greeting and registering guests, checking guests out, and ensuring an outstanding guest experience while maintaining hotel profitability.

What will I be doing?

As a Guest Services Agent, your responsibilities include:

• Greeting guests, completing registration, inputting and retrieving information from the computer, confirming guest details and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms.
• Assisting guests with check-out, ensuring accurate billing, processing payments via the point-of-sale system, handling cash, credit, and debit transactions, converting foreign currency, making change, and processing gift certificates and cards.
• Demonstrating knowledge of hotel services, including room categories, rates, packages, promotions, and local area information, and answering guest inquiries.
• Using up-selling techniques to promote hotel services and maximize occupancy.
• Responding promptly and courteously to guest inquiries and requests.
• Handling guest complaints, conducting research, and resolving issues to ensure guest satisfaction.
• Receiving, relaying, and managing guest messages.

What are we looking for?

Hilton, founded in 1919, is a leader in the hospitality industry, known for innovation, quality, and success. We seek team members who demonstrate our core values:

• Hospitality - Passion for delivering exceptional guest experiences.
• Integrity - Doing the right thing always.
• Leadership - Leading by example in our industry and communities.
• Teamwork - Collaborating effectively with colleagues.
• Ownership - Taking responsibility for actions and decisions.
• Now - Operating with urgency and discipline.

Additionally, we value attributes such as:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is a global leader in hospitality, offering a range of accommodations from luxury resorts to mid-priced hotels. For nearly a century, Hilton has provided exceptional service, amenities, and value to travelers. Our vision is "to fill the earth with the light and warmth of hospitality," and our team members are central to creating memorable experiences worldwide.

Job

Job

: Guest Services, Operations, and Front Office