Guest Service Agent (Part Time) - Hampton Inn & Suites Lake George

Hilton; Town of Lake George (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a global leader in hospitality as a Guest Services Agent, where your passion for exceptional guest experiences will shine. In this part-time role, you will be the first point of contact for guests, ensuring their stay is memorable from check-in to check-out. You'll utilize your communication and problem-solving skills to assist guests with their inquiries and needs, all while working in a collaborative team environment. This is an excellent opportunity to be part of a renowned company that values integrity, teamwork, and exceptional service.

Qualifications

• Strong customer service skills and ability to handle guest inquiries.
• Ability to work collaboratively in a team environment.

Responsibilities

• Greet and register guests, ensuring a smooth check-in process.
• Assist guests with check-out procedures and payment processing.
• Respond to guest inquiries and resolve complaints efficiently.

Skills

Customer Service

Communication Skills

Problem Solving

Adaptability

Education

High School Diploma

Job description

Starting Wage: $16.25

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel, contributing to the hotel's ongoing efforts to deliver outstanding guest service and ensure financial profitability.

What will I be doing?

As a Guest Services Agent, your responsibilities include:

1. Greeting guests and completing the registration process, including inputting and retrieving information from the computer, confirming guest details and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms or arranging for a bell person.
2. Assisting guests with check-out procedures, ensuring rooms and services are correctly accounted for, handling payments via the point-of-sale system, processing credit and debit cards, accepting various payment methods, converting foreign currency, making change, and processing gift certificates and cards.
3. Demonstrating thorough knowledge of hotel information such as room categories, rates, packages, promotions, local area, and general hotel services; answering guest questions and inquiries.
4. Using up-selling techniques to promote hotel services and facilities to maximize room occupancy.
5. Responding to guest inquiries and requests promptly and courteously, resolving issues efficiently, and managing guest complaints by conducting research and negotiating solutions for guest satisfaction.
6. Receiving, inputting, retrieving, and relaying messages to guests.

What are we looking for?

Founded in 1919, Hilton has been a leader in the hospitality industry, known for innovation, quality, and success. Our team members embody our core values:

• Hospitality - Passion for delivering exceptional guest experiences.
• Integrity - Doing the right thing at all times.
• Leadership - Leading in our industry and communities.
• Teamwork - Being collaborative team players.
• Ownership - Taking responsibility for actions and decisions.
• Now - Operating with urgency and discipline.

Additionally, we seek candidates demonstrating:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is a global leader in hospitality, offering a range of accommodations from luxury hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has provided exceptional experiences to travelers worldwide. Our vision is “to fill the earth with the light and warmth of hospitality,” uniting our team to create remarkable experiences every day. Our team members are at the heart of this mission.

Job Title: Guest Services, Operations, and Front Office

Position: Guest Service Agent (Part Time) - Hampton Inn & Suites Lake George

Location: Not specified

Requisition ID: HOT0BLT7

EOE/AA/Disabled/Veterans