Guest Service Agent (Part Time) - Hampton Inn & Suites Lake George

Hilton Global in; Town of Lake George (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player in hospitality is seeking a dedicated Guest Service Agent to join their dynamic team. This part-time role involves greeting and registering guests, ensuring their stay is enjoyable and seamless. You'll be responsible for managing check-outs, handling inquiries, and promoting hotel services. With a strong emphasis on exceptional guest experiences, you'll play a vital role in creating memorable moments for visitors. If you have a passion for hospitality and enjoy working in a team-oriented environment, this opportunity is perfect for you.

Qualifications

• Passion for delivering exceptional guest experiences.
• Ability to handle guest complaints and resolve issues.

Responsibilities

• Greet and register guests, ensuring outstanding service.
• Assist with check-out and manage payments accurately.
• Promote hotel services and respond to guest inquiries.

Skills

Customer Service

Communication Skills

Problem Solving

Adaptability

Education

High School Diploma

Job description

Guest Service Agent (Part Time) - Hampton Inn & Suites Lake George

Starting Wage: $16.25

A Guest Services Agent is responsible for greeting, registering, and checking out guests to ensure outstanding service and profitability.

What will I be doing?

As a Guest Services Agent, your responsibilities include:

1. Greeting guests, completing registration, inputting and retrieving information, confirming details, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms.
2. Assisting with check-out, ensuring accurate billing, handling payments, processing credit/debit cards, and managing foreign currency exchanges.
3. Demonstrating knowledge of hotel offerings, including room types, rates, packages, promotions, and local area information, to answer guest inquiries.
4. Using up-selling techniques to promote hotel services and maximize occupancy.
5. Responding promptly and courteously to guest requests and inquiries.
6. Handling guest complaints, conducting research, and resolving issues to ensure satisfaction.
7. Receiving, relaying, and managing guest messages.

What are we looking for?

Hilton values:

• Hospitality – Passion for delivering exceptional guest experiences.
• Integrity – Doing the right thing always.
• Leadership – Leading in industry and community.
• Teamwork – Collaborating effectively.
• Ownership – Taking responsibility for actions.
• Now – Operating with urgency and discipline.

Key attributes include:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels to extended-stay suites. We are dedicated to providing exceptional guest experiences worldwide, guided by our vision to 'fill the earth with the light and warmth of hospitality.' Our team members are central to creating remarkable hospitality experiences every day.