Guest Service Agent

VTrips; Santa Fe (NM); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Guest Service Agent to join their dynamic team. This entry-level, full-time role is perfect for individuals who thrive in customer-focused environments and are eager to enhance guest experiences. As a Guest Service Agent, you will manage reservations, resolve issues, and maintain professional relationships with guests and vendors. Your organizational skills and ability to multitask will be essential in ensuring smooth operations. If you are passionate about delivering exceptional service and enjoy working in a vibrant team, this opportunity is for you.

Qualifications

• Entry-level position requiring strong customer service and communication skills.
• Proficiency in document management and Microsoft Office applications.

Responsibilities

• Deliver exceptional customer service to guests and owners.
• Manage reservations, payments, and property details.
• Coordinate maintenance requests and vendor relationships.

Skills

Customer Service

Communication Skills

Organizational Skills

Problem-Solving

Multitasking

Education

High School Diploma

Tools

Microsoft Office

Document Management Systems

Database Management

Job description

Job Title: Guest Service Agent at VTrips

Join to apply for the Guest Service Agent role at VTrips.

Description

The Guest Services Agent at VTrips is responsible for delivering exceptional customer service to guests, owners, and vendors. The primary goal is to ensure guests have a positive experience during their stay and to assist with any issues or requests.

Key Responsibilities

• Maintain professional relationships with owners, guests, and vendors.
• Review, update, and manage property notes and folios.
• Resolve issues related to owners and guests.
• Coordinate maintenance requests and prioritize tasks.
• Create, close, and modify work orders and property blocks.
• Develop and maintain vendor relationships to ensure timely completion of work orders.
• Manage reservations including creation, modification, and cancellation.
• Process payments, adjust schedules, and manage auto-payment exclusions.
• Update reservation and property details in the management system.
• Adjust rental rates, add fees, and update pricing and discount codes.
• Generate reservation quotes and communicate effectively with owners and guests.
• Monitor reports and system alerts daily.
• Stay informed about property conditions and needs.
• Troubleshoot customer service and maintenance issues.

Qualifications

• Proficiency with document management, databases, and spreadsheets.
• Working knowledge of Microsoft Office applications.
• Strong organizational skills with multitasking and problem-solving abilities.
• Excellent communication skills.
• Valid driver's license, auto insurance, and reliable transportation.
• Eligibility to work in the U.S. and ability to pass background screening.
• Flexibility to work variable schedules, including weekends and holidays.

Physical and Environmental Demands

• Sitting (90%) and standing/walking (10%).
• Ability to lift up to 15 lbs occasionally.
• Requires talking, hearing, and specific vision abilities.
• Indoor and outdoor work environments.

Additional Information

This position is entry-level, full-time, and involves other duties as assigned. The role is within the travel arrangements industry.