Guest Service Agent (Part Time) - DoubleTree by Hilton Houston Medical Center

DoubleTree by Hilton Houston Medical Center Hotel & Suites; Houston (TX); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hotel is seeking a Guest Service Agent to provide exceptional service to guests. Responsibilities include greeting guests, managing check-ins and check-outs, and ensuring guest satisfaction. Ideal candidates will embody hospitality values and possess strong communication skills. Join a dynamic team committed to delivering memorable experiences in the heart of Houston.

Qualifications

• Passionate about delivering exceptional guest experiences.
• Commitment to doing the right thing always.
• Ability to collaborate effectively.

Responsibilities

• Greet and register guests, check them out, and ensure outstanding service.
• Handle guest inquiries and complaints efficiently.
• Maintain knowledge of hotel offerings and assist with billing.

Skills

Hospitality

Integrity

Customer Focus

Adaptability

Job description

Guest Service Agent (Part Time) - DoubleTree by Hilton Houston Medical Center

1 week ago Be among the first 25 applicants

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel, aiming to deliver outstanding guest service and ensure financial profitability.

What will I be doing?

As a Guest Services Agent, your responsibilities include greeting and registering guests, checking them out, and performing related tasks to uphold high standards of service:

• Greet guests, complete registration, input and retrieve information from the computer, confirm guest details and room rates, assign rooms, code electronic keys, promote marketing programs, provide welcome packets, and guide guests to their rooms or accompany them with a bell person.
• Assist guests during check-out by ensuring accurate billing, handling payments via the point-of-sale system, processing credit/debit cards, accepting various payment methods, converting foreign currency, making change, and processing gift certificates and cards.
• Maintain thorough knowledge of hotel offerings, including room categories, rates, packages, promotions, local area information, and general hotel services to answer guest inquiries effectively.
• Use up-selling techniques to promote hotel services and maximize room occupancy.
• Respond promptly and courteously to guest inquiries and requests, resolving issues efficiently.
• Handle guest complaints, conduct research, and negotiate solutions to ensure guest satisfaction.
• Receive, input, retrieve, and relay messages to guests as needed.

What are we looking for?

Since 1919, Hilton has been a leader in hospitality, known for innovation, quality, and success. We seek team members who embody our core Values:

• Hospitality - Passionate about delivering exceptional guest experiences.
• Integrity - Committing to doing the right thing always.
• Leadership - Leading in our industry and communities.
• Teamwork - Collaborating effectively in all we do.
• Ownership - Taking responsibility for actions and decisions.
• Now - Operating with urgency and discipline.

We also value attributes like quality, productivity, dependability, customer focus, and adaptability.

What will it be like to work for Hilton?

Hilton is a global leader in hospitality, offering a range of accommodations from luxury hotels to mid-priced options. For nearly a century, Hilton has provided travelers with exceptional service, amenities, and value. Our vision is “to fill the earth with the light and warmth of hospitality,” uniting us to create memorable experiences worldwide, with our Team Members at the core.

Work Locations
DoubleTree by Hilton Houston Medical Center

Schedule
Full-time

Brand
Doubletree by Hilton

Job
Guest Services, Operations, and Front Office

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hotels and Motels

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