Guest Service Agent

Bobby Hotels; Nashville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

Bobby Hotels is seeking a Guest Service Agent to enhance the guest experience at their Nashville location. The role involves managing check-ins, providing excellent customer service, and ensuring guests feel welcomed and comfortable. Ideal candidates should have at least one year of hospitality experience and strong communication skills, with a passion for delivering exceptional service.

Benefits

Medical, dental, and vision insurance

401K match with immediate full vesting

Free downtown parking

Complimentary meals

Travel discounts

Generous paid time off

Qualifications

• Minimum of 1 year of experience in guest service or hospitality.
• Excellent communication and guest service skills.
• Energetic, positive leadership style.

Responsibilities

• Manage check-in and check-out processes.
• Answer guest questions and resolve conflicts.
• Keep records of room availability and guest accounts.

Skills

Communication

Guest Service

Leadership

Tools

Opera property management system

Job description

Join to apply for the Guest Service Agent role at Bobby Hotels

About Bobby Hotel Nashville

Music City is so much more than what people think it is, and Bobby Hotel Nashville is on a mission to reveal the soul of our destination. We serve as guides by peeling back the layers to find what makes Nashville tick and sharing our discoveries with our guests. We're not looking for culture fits; we seek culture adds. If you are spirited, kind, approachable, and wish to show up to work being boldly and unapologetically you, we welcome you to our table.

Envision Yourself as Our Guest Service Agent

You are friendly, approachable, organized, and enjoy interacting with many different people. With a warm and patient disposition, you seek to make guests and teammates feel comfortable, relaxed, and confident in your ability to resolve conflicts. You enjoy working with an upbeat team and interacting with many people throughout your day.

Your responsibilities include check-in and check-out processes, answering questions, keeping records of room availability and guest accounts, making, confirming, and cancelling reservations, and computing bills and collecting payments upon check-out. Welcome beverages are part of the arrival experience at check-in. This role requires a TABC license for Guest Service Agents.

Qualifications

• Minimum of 1 year of experience in guest service or hospitality
• Excellent communication and guest service skills
• Knowledge of Opera property management system (preferred)
• Energetic, positive leadership style
• Ability to motivate team and exceed guest expectations

Benefits

We offer a competitive compensation package including medical, dental, vision, life, and accident insurance; immediate full vesting in the company 401K match; free downtown parking; complimentary meals; travel discounts; and opportunities for personal and professional growth. Additionally, we provide emergency response courses, CPR and AED certifications, and support in upgrading your Security License. Generous paid time off is also included to promote work-life balance.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Restaurants

Bobby Hotel Nashville is an Equal Opportunity Employer and uses E-Verify.