Guest Service Agent

Belmond; Santa Barbara (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

A luxury hotel in Santa Barbara is seeking a Guest Service Agent to ensure a warm welcome for guests and manage inquiries efficiently. The ideal candidate will have experience in a luxury environment and strong communication skills, with additional language proficiency as a plus. The role includes various responsibilities, ensuring guest satisfaction while maintaining confidentiality and attention to detail.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

401(k) with Company Matching

Paid Time Off

Employee Assistance Program

Free Cafeteria Meals

Discounts on Spa Treatments

Discounts on Food and Beverage

Complimentary Accommodation for Team Members

Qualifications

• Minimum one year of experience in a luxury hotel setting.
• Ability to handle guest inquiries and maintain confidentiality.

Responsibilities

• Welcoming and departing hotel guests courteously and efficiently.
• Processing payments and handling reservation inquiries.

Skills

Communication

Attention to Detail

Math Proficiency

Fluency in English

Fluency in Spanish

Fluency in French

Fluency in Japanese

Fluency in German

Tools

Opera PMS

Job description

El Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows dot the lush, terraced grounds featuring seven-acres of gloriously landscaped gardens with sweeping views of Santa Barbara and the Pacific Ocean. Original architectural features have been lovingly restored, including the historic, trellis-lined Arbor and Lily Pond. Modern additions to the expansive outdoor zero-edge pool and a new beautifully appointed boutique spa enhance the journey for today’s luxury-seeking guest.

We are seeking an engaging Guest Service Agent to be responsible for the welcoming and departing of hotel guests in a courteously and efficient manner, processing payments according to establish hotel procedures, and providing information for any guest or visitor inquiry. It is important that confidentiality of guest and hotel information is protected and that reservation calls and inquiries directed to the hotel are handled in a warm and capable manner.

This position requires a minimum of one year of related experience, preferably in a luxury hotel setting. This polished communication and clear decision maker must possess fluency in English. Any foreign language fluency such as Spanish, French, Japanese or German is a plus. Also required is the ability to provide legible communication and directions, strong attention to detail, the ability to remain stationary at assigned posts for extended periods of time, and the ability to work well under pressure for any walk-ins or departures within any given period of time. Must be proficient with math calculations. Computer experience with hotel software is a plus. Opera PMS is a strong plus.

El Encanto offers a full array of benefits, including medical, dental and vision coverage. In addition, the company pays for basic life and AD&D as well as short term disability. Team members can choose additional coverage to include voluntary life/AD&D, spouse life/AD&D, dependent life, critical care, hospital indemnity, accident and flexible spending.

The Company offers paid time off, sick pay, a 401(k) program with Company matching, and an employee assistance program. Team members enjoy free cafeteria meals and discounts on food and beverage, spa treatments, and retail boutique items.

The Discovering Belmond program offers complimentary accommodation for team members while on leisure travel outside their region at any Belmond hotel and resort. It also offers food and beverage at a discounted rate. In addition to the complimentary offerings, discounted rates are available for safaris, trains and cruises.