Guest Service Agent

Belmond Management Limited; Santa Barbara (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a Guest Service Agent to join their team at a beautifully restored hotel in Santa Barbara. This role is pivotal in ensuring guests receive a warm welcome and exceptional service throughout their stay. You will be responsible for processing payments, managing guest inquiries, and maintaining confidentiality. Ideal candidates will possess polished communication skills, attention to detail, and the ability to thrive under pressure. Join a team that values excellence and offers a range of benefits, including complimentary stays at Belmond hotels, making this an exciting opportunity for those passionate about hospitality.

Benefits

Medical, Dental, and Vision Coverage

401(k) Program with Company Matching

Paid Time Off

Employee Assistance Program

Free Cafeteria Meals

Discounts on Food and Beverage

Complimentary Accommodation at Belmond Hotels

Discounted Rates for Safaris, Trains, and Cruises

Qualifications

• Minimum one year of experience in a luxury hotel setting.
• Strong communication skills and attention to detail required.

Responsibilities

• Welcome and assist hotel guests in a courteous manner.
• Process payments and handle guest inquiries efficiently.

Skills

Communication Skills

Attention to Detail

Mathematical Proficiency

Ability to Work Under Pressure

Fluency in English

Foreign Language Skills (Spanish, French, Japanese, German)

Tools

Opera PMS

Hotel Software

Job description

El Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows dot the lush, terraced grounds featuring seven-acres of gloriously landscaped gardens with sweeping views of Santa Barbara and the Pacific Ocean. Original architectural features have been lovingly restored, including the historic, trellis-lined Arbor and Lily Pond. Modern additions to the expansive outdoor zero-edge pool and a new beautifully appointed boutique spa enhance the journey for today’s luxury-seeking guest.

We are seeking an engaging Guest Service Agent to be responsible for the welcoming and departing of hotel guests in a courteous and efficient manner, processing payments according to established hotel procedures, and providing information for any guest or visitor inquiry. It is important that confidentiality of guest and hotel information is protected and that reservation calls and inquiries directed to the hotel are handled in a warm and capable manner.

Requirements

This position requires a minimum of one year of related experience, preferably in a luxury hotel setting. This polished communication and clear decision maker must possess fluency in English. Any foreign language fluency such as Spanish, French, Japanese, or German is a plus. Also required is the ability to provide legible communication and directions, strong attention to detail, the ability to remain stationary at assigned posts for extended periods of time, and the ability to work well under pressure for any walk-ins or departures within any given period of time. Must be proficient with math calculations. Computer experience with hotel software is a plus. Opera PMS is a strong plus.

El Encanto offers a full array of benefits, including medical, dental, and vision coverage. In addition, the company pays for basic life and AD&D as well as short-term disability. Team members can choose additional coverage to include voluntary life/AD&D, spouse life/AD&D, dependent life, critical care, hospital indemnity, accident, and flexible spending.

The Company offers paid time off, sick pay, a 401(k) program with Company matching, and an employee assistance program. Team members enjoy free cafeteria meals and discounts on food and beverage, spa treatments, and retail boutique items.

The Discovering Belmond program offers complimentary accommodation for team members while on leisure travel outside their region at any Belmond hotel and resort. It also offers food and beverage at a discounted rate. In addition to the complimentary offerings, discounted rates are available for safaris, trains, and cruises.