Guest Service Agent - Hilton Santa Barbara Beachfront Resort

Hilton Worldwide, Inc.; Santa Barbara (CA); On-site; Full time

Job summary

Join Hilton Santa Barbara Beachfront Resort as a Guest Service Agent, where you'll provide exceptional guest experiences and support hotel operations. This full-time role involves greeting guests, managing check-ins and check-outs, and ensuring guest satisfaction in a vibrant resort environment.

Benefits

Medical Insurance Coverage

Best-in-Class Paid Time Off (PTO)

Go Hilton travel program

401K plan with company match

Career growth and development

Qualifications

• At least one year of customer service experience preferred.
• Experience at a hotel front desk is a plus.

Responsibilities

• Greet and register guests, handle check-outs.
• Assist with inquiries and resolve guest issues.
• Promote hotel services and facilities.

Skills

Customer Focus

Multitasking

Adaptability

Job description

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Job Description - Guest Service Agent - Hilton Santa Barbara Beachfront Resort (HOT0BLIZ)

Job Description

Guest Service Agent - Hilton Santa Barbara Beachfront Resort (

Job Number:

HOT0BLIZ )

Work Locations

Work Locations

: Hilton Santa Barbara Beachfront Resort 633 East Cabrillo Boulevard Santa Barbara 93103

The Hilton Santa Barbara Beachfront Resort is looking for a Guest Service Agent to join the team.

Nestled on California's Central Coastline, just steps from pristine beaches, the property celebrates Santa Barbara's culture and history across its 24-acre resort, featuring 360 spacious rooms and 60,000 sq. ft. of meeting space.

Join a team that ranks #1 on Great Places to Work and Fortune’s World’s Best Workplaces list! The property also provides complimentary parking and complimentary meal during your shifts.

• Classification: Full-Time
• Shifts: Full availability, weekends required
• The hourly pay for this position is:$21

The ideal candidate should possess at least one year of customer service experience, with a preference for those who have worked at a hotel front desk. They should be passionate about providing guests with memorable experiences, capable of multitasking, and demonstrate adaptability and flexibility in their schedule.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment.

Job

Job

: Guest Services, Operations, and Front Office