Guest Service Agent

El Encanto, A Belmond Hotel; Santa Barbara (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

El Encanto, A Belmond Hotel, is seeking a Guest Service Agent to welcome guests, process payments, and manage inquiries. The ideal candidate has experience in luxury hospitality, is fluent in English, and possesses strong communication skills. The role offers a comprehensive benefits package, including medical coverage and a 401(k) program.

Benefits

Medical insurance

Vision insurance

401(k) program with company matching

Paid time off

Free cafeteria meals

Discounts on food and beverages

Discounted spa treatments

Complimentary accommodation at Belmond hotels

Qualifications

• Minimum one year experience in a luxury hotel setting.
• Ability to work well under pressure.
• Proficient in math calculations.

Responsibilities

• Welcoming and departing hotel guests courteously and efficiently.
• Processing payments according to established hotel procedures.
• Providing information for any guest or visitor inquiry.

Skills

Fluency in English

Attention to Detail

Communication

Education

One year of related experience

Tools

Opera PMS

Job description

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Description

El Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows dot the lush, terraced grounds featuring seven acres of gloriously landscaped gardens with sweeping views of Santa Barbara and the Pacific Ocean. Original architectural features, including the historic, trellis-lined Arbor and Lily Pond, have been lovingly restored. Modern additions to the expansive outdoor zero-edge pool and a new, beautifully appointed boutique spa enhance the journey for today’s luxury-seeking guest.

We are seeking an engaging Guest Service Agent to be responsible for welcoming and departing hotel guests courteously and efficiently, processing payments according to established hotel procedures, and providing information for any guest or visitor inquiry. It is important that the confidentiality of guest and hotel information is protected and that reservation calls and inquiries directed to the hotel are handled in a warm and capable manner.

Requirements

This position requires a minimum of one year of related experience, preferably in a luxury hotel setting. This polished communicator and clear decision maker must possess fluency in English. Any foreign language fluency, such as Spanish, French, Japanese, or German, is a plus. Also required is the ability to provide legible communication and directions, strong attention to detail, the ability to remain stationary at assigned posts for extended periods of time, and the ability to work well under pressure for any walk-ins or departures within any given period of time. Must be proficient in math calculations. Computer experience with hotel software is a plus. Opera PMS is a strong plus.

El Encanto offers a full array of benefits, including medical, dental, and vision coverage. In addition, the company pays for basic life and AD&D as well as short-term disability. Team members can choose additional coverage to include voluntary life/AD&D, spouse life/AD&D, dependent life, critical care, hospital indemnity, accident, and flexible spending.

The Company offers paid time off, sick pay, a 401(k) program with Company matching, and an employee assistance program. Team members enjoy free cafeteria meals and discounts on food and beverages, spa treatments, and retail boutique items.

The Discovering Belmond program offers complimentary accommodation for team members while on leisure travel outside their region at any Belmond hotel. It also provides food and beverages at a discounted rate. In addition to the complimentary offerings, discounted rates are available for safaris, trains, and cruises.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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