Guest Experience Agent – Check-In & Reservations

Peachtree Group; Romulus (MI); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

The Fairfield Inn Romulus is seeking a friendly Guest Service Agent to welcome guests, process check-ins/outs, secure payment, and assist with reservations while upholding brand standards.

Peachtree Group provides a comprehensive benefits package including medical, dental, vision, disability, and life insurance, plus a generous 401(k) match, Paid Holidays and PTO, and access to an Employee Assistance Program to support work-life balance.

Responsibilities

• Process check-ins and check-outs for guests.
• Secure payment and verify/adjust billing as needed.
• Assist guests with reservations and guest requests in a friendly, timely manner.

Job description

The Fairfield Inn Romulus is seeking a friendly Guest Service Agent to welcome guests, process check-ins/outs, secure payment, and assist with reservations while upholding brand standards.

Peachtree Group provides a comprehensive benefits package including medical, dental, vision, disability, and life insurance, plus a generous 401(k) match, Paid Holidays and PTO, and access to an Employee Assistance Program to support work-life balance.