Guest Service Agent

Peachtree Hospitality Management; Rochester Hills (MI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is looking for a dedicated Front Desk Agent to join their dynamic team. This full-time role is pivotal in ensuring the smooth operation of the hotel, providing exceptional customer service, and enhancing guest satisfaction. The ideal candidate will be detail-oriented, reliable, and ready to exceed guest expectations while adhering to brand standards. Join a supportive environment that values work-life balance and offers a comprehensive benefits package, making it an exciting opportunity for those passionate about hospitality.

Benefits

Comprehensive benefits package

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Qualifications

• Detail-oriented and reliable with strong customer service skills.
• Ability to handle check-ins/outs and manage billing processes.

Responsibilities

• Process guest check-ins and check-outs efficiently.
• Assist guests with reservations and requests in a timely manner.

Skills

Customer Service

Attention to Detail

Problem-Solving

Education

High School Diploma

Job description

We are seeking a detail-oriented, reliable, and customer-focused individual to join our team as a Front Desk Agent. This full-time position will involve ensuring the smooth operation of our hotel during 7am-3pm or 3pm-11pm.

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Benefits:

1. Comprehensive benefits package, including medical, dental, vision, disability, and life insurance.
2. Generous 401(k) retirement match.
3. Paid Holidays and Paid Time Off to support work-life balance.
4. Access to our Employee Assistance Program and Fund.