Guest Service Agent

Peachtree Group Hospitality Management; Farmington (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a Guest Service Agent who is dedicated to delivering exceptional customer service. In this role, you will be responsible for managing guest check-ins and check-outs, ensuring satisfaction through friendly and professional interactions. You'll anticipate guest needs and exceed expectations while adhering to brand standards. Join a team that values work-life balance with comprehensive benefits, including medical, dental, and a generous 401(k) match. If you are passionate about hospitality and eager to make a difference, this opportunity is for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Qualifications

• Experience in customer service roles, preferably in hospitality.
• Ability to handle guest inquiries and complaints effectively.

Responsibilities

• Process guest check-ins and check-outs efficiently.
• Anticipate guest needs and provide exceptional service.

Skills

Customer Service

Communication

Problem-Solving

Education

High School Diploma

Hospitality Management Degree

Job description

Job Details

Description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.