Guest Service Agent

Drury Hotels; Pittsburgh (Allegheny County); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking enthusiastic individuals to join their team in a dynamic role focused on guest service. In this position, you will be the welcoming face of the hotel, ensuring each guest has a positive experience from check-in to check-out. With a strong emphasis on teamwork and personal growth, this role offers flexible scheduling, competitive pay, and numerous perks, including career advancement opportunities and comprehensive health benefits. If you thrive in a fast-paced environment and enjoy helping others, this is the perfect opportunity for you to shine and make a difference.

Benefits

Quarterly bonuses up to $3200/year

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

Mentorship and cross-training

Comprehensive health benefits

Company-matched 401(k)

Award-winning workplace

Qualifications

• Friendly and organized communicators with a can-do spirit.
• Attention to detail while multitasking in a fast-paced environment.

Responsibilities

• Provide exceptional guest service at the front desk.
• Assist with breakfast and evening Kickback service.

Skills

Customer Service

Multitasking

Communication

Attention to Detail

Education

High School Diploma

Job description

Starting at $17 an hour. Part-time around 24 hours/week

Property Location:

101 Ridge Road - Pittsburgh, Pennsylvania 15205

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives -Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
• Work-life-balance– Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth -Mentorship, cross-training, development plans, management training, and more - over 200 internal promotions this year
• Health and well-being -Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement -Company-matched 401(k)
• Award-winning- Ranked among Forbes' Best Midsize Employers (2024)

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

• Assist guests in a friendly, efficient, courteous, and professional manner.

• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.

• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.

• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.

• Warm and friendly manner in relating to and interacting with the public

• Demonstrated attention to detail while handling multiple tasks simultaneously

• Familiarity with handling money, making change, and using office machines in day-to-day activities

• Ability to speak and receive direction (written and verbal direction) in English

• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy.

Hiring Immediately!