Customer Manager

Advantage Solutions; Pittsburgh (Allegheny County); On-site; USD 58,000 - 73,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Manager to enhance sales and foster relationships with key clients. This role involves strategic planning and collaboration with various stakeholders to drive business growth. You will be responsible for managing sales activities, analyzing customer data, and ensuring the execution of joint business plans. This position offers a unique opportunity to work closely with both clients and customers, making a significant impact on sales performance. If you are passionate about sales and have a knack for building relationships, this role is perfect for you.

Qualifications

• 2-4 years in sales or retail experience in the CPG industry.
• Excellent communication skills and ability to motivate others.

Responsibilities

• Drive sales and manage customer relationships effectively.
• Collaborate with Key Account Managers and clients to achieve goals.

Skills

Verbal Communication

Written Communication

Interpersonal Skills

Conflict Management

Decision-Making

Sales Skills

Education

Bachelor's Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Access

Microsoft Outlook

Job description

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This range is provided by Advantage Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$58,400.00/yr - $73,000.00/yr

The Customer Manager is a salesperson responsible for being the sales expert for a designated Customer(s), providing strategic customer insights. The Customer Manager works to ensure joint business plans are executed by the customer. This role works closely with Key Account Managers (KAMs) within that assigned department, as well as order entry, claims, schematics, and retail sales associates to ensure all Client and Customer standards are met. The Customer Manager (CM) must possess the ability to bridge the relationship between the Key Account Management Team (KAM Team) and all stakeholders at assigned customer(s).

Our clients are defined as the manufacturers, vendors, or brands who have contracted Advantage as their sales force. Our customers are defined as retailers, wholesalers, or distributors, to whom we sell our clients’ brands. This teammate will collaborate with customers to develop strategic plans to accomplish the business goals and work with retailer associates (such as buyers, category managers, replenishment managers, and others) on Headquarter calls to implement the programs.

Essential Responsibilites

• Drive our clients’ business at assigned customer. Increase distribution, grow sales dollars/units/share/other KPI’s, while staying within budget guidelines
• Manage and coordinate Sales Activities, through sales analysis of customer data, sales planning, and sales presentation.
• Conduit between Customer(s), Key Account Managers and Clients through product line presentations, new item presentations, display selling.
• Manage and delegate KAM and Client Divisional Initiatives (i.e. achieving parity pricing vs. inline and competition, maintain up to date Team Business Trackers, photo request presentation, and special requests).
• Secure/ensure timely and accurate responses from customer(s) to KAM Team/Clients which includes promotion forecast.
• Manage selling recommendations from the customer(s) to grow and build the business long-term.
• Attend and present in client meetings at designated customer(s)
• Attend and present in Management Team meetings.
• Conduct and manage customer(s) meetings focusing on client promotional events, displays, etc.
• Build relationships with buyers and support departments at customer, works with KAM to recommend growth plans, execute plans, assist with tactical issues such as PO’s, cost changes, contract execution and ensuring retail/merchandising execution.
• Develop and leverage relationships with key influencers and decision makers in assigned customers.
• Sell displays, period promotions, present business reviews, and new item introductions.
• Build and present product distributions based on previous performance using the customer scan data.
• Present pricing disparities in assigned customer based on client recommendations; achieve parity pricing inline and vs. competition.
• Take weekly photos based on client request and needs.
• Acquire weekly pricing for clients based on their product (s).
  
  

Client Quota Achievement

• Meets or exceeds Client’s goals for sales, distribution, share, pricing, shelving, and promotional volume
• Launches strategies to pursue new opportunities
  
  

Client KPI’s Achievement

Implements retailer headquarter calls and penetrate key positions at the retailer to:

• Achieve sales goals by managing and maximizing manufacturer marketing and promotional funds while staying within financial guidelines
• Ensure that all retail pricing and indirect order guides within the division is updated by regularly correcting discrepancies
• Secure Client approved schematics for all Clients’ brands by providing direction and communication to our schematic, reset, and retail departments
• Ensure incremental sales through distribution of new products and maintenance of existing SKU’s
• Collaborate with category management team to develop retailer presentations by using database rationale such as SKU optimization, efficient promotion causal data, and lift analysis
• Manage accounts to achieve the targeted ACV on Innovation
  
  

Business / Category Reviews

• Builds and maintains effective client and retailer relationships in order to ensure customer access and client perspective that we are connected and engaged with key stakeholders
• Demonstrates sales accomplishments and areas of opportunity by developing sales presentations for Customers and Clients
• Implements Customer HQ Calls and demonstrates an ability to penetrate key positions at the retailer
• Offers strategic input pursuant to annual business plans, problem solving, ongoing customer management. Finds the intersection of retailer and client objectives and drive win/win scenarios
  
  

Supervisory Responsibilities

Direct Reports

• This position does not have supervisory responsibilities for direct reports
  
  

Indirect Reports

• May delegate work of others and provide guidance, direction and mentoring to indirect reports
  
  

Travel and/or Driving Requirements

• Travel is not an essential duty and function of this job
  
  

Minimum Qualifications

Education Level: (Required): Bachelor's Degree or equivalent experience

• 2-4 years in sales or retail experience and knowledge of CPG industry
  
  

Experience managing multiple projects simultaneously

Knowledge And Experience With Designated Customers Preferred

Skills, Knowledge and Abilities

• Excellent written communication and verbal communication skills
• Ability to motivate and inspire
• Good interpersonal skills
• Demonstrate conflict management skills
• Excellent decision-making skills
• Ability to exercise sound judgment
• Ability to work effectively with management
• Ability to ensure a high level of service and quality is maintained
• Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers
  
  

Job Will Remain Open Until Filled

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management, Marketing, and Administrative

• Industries

  Manufacturing

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