Guest Service Agent

Peachtree Hospitality Management; Pittsburgh (Allegheny County); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Guest Service Agent to ensure a seamless guest experience. This role involves processing check-ins and check-outs, managing billing, and assisting guests with their needs. The ideal candidate will anticipate guest requirements and provide exceptional service while adhering to brand standards. Join a team that values quality and guest satisfaction, and enjoy a comprehensive benefits package that supports your work-life balance and professional growth.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Retirement Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Employee Fund Access

Responsibilities

• Verarbeitung von Check-ins/Check-outs und Sicherstellung der Zahlungen.
• Unterstützung der Gäste bei Reservierungen und Anfragen in einer freundlichen und professionellen Weise.

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Benefits:
Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.