Guest Service Agent

Peachtree Group; Pittsburgh (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Guest Service Agent to join their team. In this entry-level role, you will be the face of the company, ensuring that every guest feels welcomed and valued. Your responsibilities will include processing check-ins and check-outs, managing billing inquiries, and providing exceptional service tailored to each guest's needs. With a strong focus on quality and guest satisfaction, this position offers a unique opportunity to develop your customer service skills in a supportive environment. If you are passionate about hospitality and eager to make a positive impact, this role is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Retirement Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Qualifications

• Strong customer service skills are essential for guest satisfaction.
• Ability to communicate effectively and solve guest issues.

Responsibilities

• Process guest check-ins and check-outs efficiently and accurately.
• Assist guests with reservations and special requests.

Skills

Customer Service

Communication Skills

Problem-Solving

Education

High School Diploma

Job description

Join to apply for the Guest Service Agent role at Peachtree Group

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Benefits:
Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Seniority level

Entry level

Employment type

Full-time

Job function

Other