Guest Service Agent

Holiday Inn Express Times Square; New York (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading hotel as a Guest Service Agent, where you'll greet and assist guests, manage reservations, and ensure satisfaction. This role offers growth opportunities into supervisory or management positions while providing essential customer service in a dynamic environment.

Benefits

Medical, Dental, and Vision Health Insurance

Paid Time Off

401k with Company Match

Daily Pay option

Free Basic Life Insurance

Travel Discounts

Commuter Transit and Parking Benefits

Employee Assistance and Wellness Program

Educational and Professional Development opportunities

Referral Bonus Program

Qualifications

• Previous customer service experience or equivalent training required.

Responsibilities

• Greet, register, and service guests in a friendly manner.
• Resolve guest complaints and ensure overall satisfaction.
• Perform bookkeeping activities and assist in the breakfast area.

Skills

Customer Service

Knowledge of PMS Systems

Education

High School diploma

Job description

Opportunity: Guest Service Agent

Greet, register, and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus

• Immediately greet guests and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
• Assist in the breakfast area or with luggage during peak periods or staffing shortages.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background and Skills

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

HHM Hotels Benefits and Perks

• Competitive wages for full-time and part-time opportunities.
• Medical, Dental, and Vision Health Insurance.
• Paid Time Off.
• 401k with Company Match.
• Daily Pay option.
• Free Basic Life Insurance.
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts.
• Commuter Transit and Parking Benefits.
• Employee Assistance and Wellness Program.
• Educational and Professional Development opportunities.
• Referral Bonus Program.

Work Environment and Context

• Work schedule varies and may include holidays, weekends, and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It