Guest Service Agent, Night Audit Relief- Comfort Inn JFK Airport

Comfort Inn JFK Airport; New York (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel is seeking a Guest Service Agent/Night Audit Relief to assist guests with high standards of service. Responsibilities include checking guests in and out, managing reservations, and addressing guest needs promptly. The ideal candidate will have strong communication skills and a commitment to guest satisfaction.

Qualifications

• Must be capable of moving luggage or packages weighing up to 40 lbs.

Responsibilities

• Provide the highest quality of service to guests at all times.
• Check guests in and out efficiently and courteously.
• Handle reservation requests efficiently.

Skills

Customer Service

Communication

Problem Solving

Job description

Guest Service Agent/ Night Audit Relief

Location:

132-15 150th Avenue, New York City, NY 11430

Summary:

Assist guests efficiently, courteously, and professionally in all guest service functions, maintaining high standards of service and hospitality.

Responsibilities:

1. Provide the highest quality of service to guests at all times, promptly addressing complaints and requests.
2. Check guests in and out efficiently and courteously.
3. Post guest charges, compute bills, collect payments, and handle cash following all procedures.
4. Manage guest mail and messages as per established procedures. Be knowledgeable of Rewards programs and promotions.
5. Develop thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies.
6. Handle reservation requests efficiently.
7. Answer the switchboard following proper telephone etiquette.
8. Block rooms and handle special requests.
9. Monitor room availability.
10. Handle safe deposits according to procedures.
11. Maintain cleanliness and presentation of lobby, back office, and desk area.
12. Understand emergency and security procedures thoroughly.
13. Manage wake-up call requests appropriately.
14. Maintain guest room cleanliness standards.
15. Open and close shifts; make cash drops.
16. Balance credit cards, cash, and cash funds during shifts.
17. Report guest or system issues to management.
18. Log relevant information for incoming staff and management.
19. Inform maintenance of any needs.
20. Handle lost and found inquiries and pass them to management.
21. Assist in marketing efforts by completing nightly tracking reports.
22. Wear proper uniform at all times per appearance standards and know emergency procedures.
23. Practice safety standards consistently.
24. Be capable of moving luggage or packages weighing up to 40 lbs.
25. Follow all rules in the M&R Employee Handbook.
26. Perform other duties as assigned by management, within capabilities.