Guest Service Agent - SpringHill Suites Times Square

M&R Hotel Management; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading hotel management company as a Guest Service Agent at SpringHill Suites Times Square. You will assist guests with check-in and check-out, address inquiries, and ensure a high standard of service. This entry-level position offers a dynamic work environment in the hospitality industry.

Qualifications

• Entry level position in hospitality with a focus on guest service.
• Knowledge of hotel operations and guest handling is essential.

Responsibilities

• Provide high-quality service to guests at all times.
• Check guests in and out efficiently and friendly.
• Handle guest mail and messages per established procedures.

Skills

Customer Service

Communication

Job description

Guest Service Agent - SpringHill Suites Times Square

Join to apply for the Guest Service Agent - SpringHill Suites Times Square role at M&R Hotel Management.

This range is provided by M&R Hotel Management. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$19.00/hr - $20.00/hr

Summary

Assist guests efficiently, courteously, and professionally in all Guest Service functions, maintaining high standards of service and hospitality.

Responsibilities

• Provide high-quality service to guests at all times. Address guest complaints and requests promptly and effectively.
• Check guests in and out efficiently and friendly.
• Post guest charges, compute bills, collect payments, and make change following all cash handling procedures.
• Handle guest mail and messages per established procedures. Be knowledgeable of Rewards programs and promotions.
• Develop knowledge of hotel staff, room locations, rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer switchboard calls following proper etiquette.
• Block rooms and handle special requests.
• Monitor room availability.
• Handle guest safe deposits per procedures.
• Maintain cleanliness and presentation of lobby, back office, and desk area.
• Know emergency and security procedures thoroughly.
• Manage wake-up call requests properly.
• Maintain standards in cleaning guest rooms.
• Open and close shifts; make cash drops.
• Balance credit card, cash, and change funds during shifts.
• Report guest or system issues to management.
• Log pertinent information for incoming staff and management.
• Inform maintenance of needs.
• Handle guest lost and found inquiries.
• Assist in marketing efforts by completing nightly tracking.
• Wear proper uniform per standards. Know emergency procedures.
• Practice safety standards at all times.
• Move luggage or packages weighing up to 40 lbs.
• Follow rules in the M&R Employee Handbook.
• Perform other duties as assigned by management.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Hospitality