Guest Service Agent

Stonebridge Companies; Fort Lee (NJ); On-site; USD 30,000 - 45,000; Full time

Job summary

Join a leading hospitality team as a Front Office Agent at Courtyard by Marriott Montvale. You will provide exceptional service to guests, handle check-ins and check-outs, and ensure a welcoming atmosphere. Ideal candidates have prior hospitality experience and strong communication skills.

Qualifications

• Experience in hospitality or related fields preferred.
• Proficiency in computer skills required.

Responsibilities

• Provide attentive service during check-in, stay, and check-out.
• Respond to guest inquiries regarding restaurants and transportation.
• Balance and prepare shift closing paperwork.

Skills

Communication

Multitasking

Customer Service

Education

High School diploma or equivalent

College coursework in a related field

Tools

Front desk computer systems

Job description

Highgate Overview

Highgate is a leading real estate investment and hospitality management company, recognized as an industry innovator. It is a dominant player in major U.S. gateway cities such as New York, Boston, Miami, San Francisco, and Honolulu, with expanding operations in the Caribbean and Latin America. The company offers expert guidance throughout all stages of the property cycle, including planning, development, recapitalization, and disposition. Highgate boasts a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, with a focus on contemporary programming and digital expertise. Utilizing industry-leading revenue management tools, Highgate effectively identifies and predicts market trends to maximize asset value. The company’s experienced management team makes it a trusted partner for top ownership groups and major hotel brands. Corporate offices are located in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Location

Courtyard Montvale

100 Chestnut Ridge Rd Montvale, NJ 07645

Overview

Join the team at the Courtyard by Marriott Montvale! As a Front Office Agent, you will provide attentive, courteous, and efficient service to all guests during check-in, their stay, and check-out, while maximizing room revenue and occupancy. Prior Marriott experience is preferred.

Responsibilities

• Respond to guest inquiries regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages, and promotions listed in the Red Book.
• Familiarize yourself with all in-house groups.
• Be aware of closed out and restricted dates.
• Gather necessary information when taking reservations and follow rate-quoting procedures.
• Understand hospitality terminology.
• Know emergency procedures and assist as needed.
• Handle check-ins and checkouts courteously and efficiently.
• Use proper radio etiquette when communicating with staff.
• Operate all relevant front desk computer systems proficiently.
• Complete shift duties promptly and accurately, including reports and checklists.
• Balance and prepare shift closing paperwork as per hotel standards.
• Promote and market guest programs and promotions.
• Maintain a clean and organized work area.
• Assist guests with safe deposit boxes.

Qualifications

• College coursework in a related field is helpful.
• Experience in hospitality or related fields preferred.
• High School diploma or equivalent required.
• Proficiency in computer skills required.
• Maintain a warm, friendly demeanor at all times.
• Effective verbal and written communication skills with all staff and guests.
• Ability to listen, understand, and clarify guest and employee concerns.
• Ability to multitask and prioritize effectively.
• Approach all interactions with attentiveness, friendliness, and professionalism.
• Maintain regular attendance as per hotel standards.
• Adhere to personal appearance and grooming standards, including proper uniform and nametag.
• Follow hotel standards and regulations to ensure safe and efficient operations.
• Identify problem areas and assist in implementing solutions to improve productivity.
• Handle problems proactively, including anticipating and resolving issues.
• Understand and apply complex information from various sources.
• Cross-train in other hotel-related areas as needed.
• Maintain confidentiality of sensitive information.
• Show initiative by anticipating guest and operational needs.
• Perform additional duties as assigned by management.