Guest Service Agent - Conrad New York Downtown

Hilton; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is on the lookout for a dedicated Guest Service Agent to enhance guest experiences at a premier hotel in Lower Manhattan. This role involves welcoming guests, managing check-ins and check-outs, and providing exceptional service to ensure satisfaction. Ideal candidates will embody core values such as integrity and teamwork while demonstrating adaptability in a fast-paced environment. With comprehensive benefits and career development opportunities, this position offers a chance to thrive in a vibrant setting. Join the team and contribute to creating memorable stays for guests!

Benefits

Medical insurance

Paid Time Off

Travel discounts

Educational assistance

Retirement plans

Career development opportunities

Mental health resources

Parental leave

Qualifications

• Demonstrate Hilton's core values: Hospitality, Integrity, Leadership.
• Focus on quality, productivity, dependability, and customer service.

Responsibilities

• Greet and register guests, providing room keys and information.
• Assist with check-out, handle payments, and resolve guest issues.
• Upsell hotel amenities and respond to guest requests promptly.

Skills

Customer Service

Communication

Problem-Solving

Adaptability

Job description

Job Opportunity: Guest Service Agent at Conrad New York

The stunning Forbes 4-Star Conrad New York is seeking a Guest Service Agent to join our Guest Services Team.

Located in the heart of Lower Manhattan, our hotel features 463 rooms, 30,000 sq ft of banquet space, and 3 dining outlets including a restaurant, rooftop bar, and in-room dining.

Position Details

• Classification: Full-Time
• Shift: Various – must be available on weekdays, weekends, and holidays
• Pay Range: $30.23 - $40.31/hour, based on experience and location

Learn More

Visit our hotel website, or follow us on Instagram, Facebook, and YouTube.

Responsibilities

• Greet and register guests, including inputting and retrieving information, confirming details, and providing room keys
• Assist with guest check-out, handle payments, and process transactions
• Provide information about hotel services, local area, and answer guest inquiries
• Upsell hotel amenities and promote services
• Respond promptly to guest requests and resolve issues to ensure satisfaction
• Manage guest messages and communications

Qualifications

We value demonstration of Hilton's core values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and a sense of urgency. Key attributes include quality, productivity, dependability, customer focus, and adaptability.

Benefits

Hilton offers comprehensive benefits including:

• Access to DailyPay
• Medical insurance for you and your family
• Mental health resources
• Paid Time Off
• Travel discounts with the Go Hilton program
• Parental leave
• Educational assistance through Guild Education
• Retirement plans and employee stock purchase options
• Career development opportunities

_*Benefits may vary based on property and employment terms._

Additional Information

Job Code: LI-CS2

Title: Guest Service Agent - Conrad New York Downtown

Location: Not specified

Requisition ID: HOT0BKA3

EOE/AA/Disabled/Veterans