Guest Service Agent

druryhotels; Nashville (TN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Quarterly bonus

Hotel discounts

Career growth

Health and well-being

401(k)

Job summary

Drury Inn & Suites at 555 Donelson Pike, Nashville, TN 37214 is hiring for a front desk position. Starting pay is $19.91 per hour, with required weekend availability and 21+ to drive airport shuttle.

The role includes cross-training in food & beverage and front desk duties to ensure guest satisfaction. Expect perks such as quarterly bonuses and employee discounts, along with opportunities for growth and development within Drury Hotels.

Qualifications

• Must be 21 or older to drive airport shuttle.
• Open availability and willingness to work all weekends.
• Position will be cross-trained and work in food & beverage.

Responsibilities

• Assist guests in a friendly, efficient, courteous manner.
• Check guests in and out; promote programs; maintain guest records; cash handling; monitor satisfaction; resolve issues.
• Assist with breakfast and dinner service (Kickback) which may include preparation and guest service.

Skills

Warm and friendly demeanor

Attention to detail

Money handling

English communication

Independence

Job description

***Starting $19.91. Must have open availability and willing to work all weekends. Must be 21 or older to drive airport shuttle. This position will be cross‑trained and expected to work in the food & beverage.

Property Location:

Drury Inn & Suites - 555 Donelson Pike , Nashville, Tennessee 37214

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives -Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)

• Work-life-balance– Flexible scheduling, paid time off, hotel discounts and free room nights

• Career growth -Mentorship, cross‑training, development plans, management training, and more-over 200 internal promotions this year

• Health and well‑being -Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

• Retirement -Company‑matched 401(k)

• Award‑winning- Ranked among Newsweek's America's Greatest Workplaces 2025

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

• Assist guests in a friendly, efficient, courteous, and professional manner.

• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.

• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean‑up.

• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co‑workers.

• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can‑do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.

• Warm and friendly manner in relating to and interacting with the public

• Demonstrated attention to detail while handling multiple tasks simultaneously

• Familiarity with handling money, making change, and using office machines in day‑to‑day activities

• Ability to speak and receive direction (written and verbal direction) in English

• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy.

Hiring Immediately!