Guest Service Agent

Drury Hotels; Nashville (TN); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Quarterly bonus

Hotel discounts

Free room nights

Health insurance

401(k)

Job summary

Drury Hotels in Nashville is seeking a friendly front desk team member to warmly welcome guests, check in/out, and promote our programs. Cross-training across food & beverage will be required, including breakfast and Kickback service in the evening.

You must be at least 21 to drive our airport shuttle, have open weekend availability, and be able to work in a fast-paced, guest-focused environment. Competitive benefits and bonus opportunities apply.

Qualifications

• Must have a friendly, professional demeanor while assisting guests.
• Ability to handle cash, make change, and use office equipment.
• Strong communication in English, both written and verbal.
• Willingness to work weekends and open availability.
• Ability to work independently and in a team.

Responsibilities

• Check guests in and out at the front desk and promote company programs.
• Maintain guest records and ensure guest satisfaction; handle guest issues.
• Assist with breakfast and evening Kickback service, possibly including food prep and serving.
• Maintain high standard of integrity and hospitality in Drury culture.

Skills

Weekend availability

Front desk service

Cash handling

English communication

Independent work

Job description

***Starting $19.91. Must have open availability and willing to work all weekends. Must be 21 or older to drive airport shuttle. This position will be cross-trained and expected to work in the food & beverage.

Property Location:

Drury Inn & Suites - 555 Donelson Pike , Nashville, Tennessee 37214

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)

• Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nights

• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

• Retirement - Company-matched 401(k)

• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

• Assist guests in a friendly, efficient, courteous, and professional manner.

• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.

• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.

• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.

• Warm and friendly manner in relating to and interacting with the public

• Demonstrated attention to detail while handling multiple tasks simultaneously

• Familiarity with handling money, making change, and using office machines in day-to-day activities

• Ability to speak and receive direction (written and verbal direction) in English

• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy.

Hiring Immediately!