Guest Service Agent

druryhotels; Knoxville (TN); On-site; USD 18,000 - 23,000; Part time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

Job summary

Drury Hotels is seeking a Part Time to Full Time Front Desk Team Member in Knoxville, TN. You will be the friendly face welcoming guests and handling front desk tasks such as check-in/out, guest records, and promoting hotel programs.

Incentives include quarterly bonuses up to $3,200 annually, flexible scheduling, paid time off, hotel discounts, and free room nights. The role emphasizes guest service, integrity, and hospitality while supporting breakfast and Kickback service.

Qualifications

• Warm and friendly manner in interacting with the public.
• Demonstrated attention to detail while handling multiple tasks simultaneously.
• Familiarity with handling money, making change, and using office machines in day-to-day activities.
• Ability to speak and receive direction (written and verbal direction) in English.
• Willingness and ability to work alone as scheduled.

Responsibilities

• Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, including checking guests in and out, promoting programs, maintaining guest records, cash handling, and resolving issues.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, setup, guest service, and cleanup.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture.

Skills

Warm and friendly demeanor

Attention to detail

Cash handling

English proficiency

Independent worker

Multitasking

Customer service

Tools

POS system

Job description

With Part time and potential Full time hours available, you would be working at the front desk as a hospitality ambassador to our guest.

Property Location:

Drury Inn & Suites - 209 Advantage Place , Knoxville, Tennessee 37922

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
• Work-life-balance– Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

Part Time to Full Time Front Desk Team Member

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.

• Warm and friendly manner in relating to and interacting with the public
• Demonstrated attention to detail while handling multiple tasks simultaneously
• Familiarity with handling money, making change, and using office machines in day-to-day activities
• Ability to speak and receive direction (written and verbal direction) in English
• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy.

Hiring Immediately!