Guest Service Agent

Drury Hotels Company, LLC; Nashville (TN); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

Mentorship programs

401(k) matching

Award-winning workplace

Job summary

Drury Hotels in Nashville is hiring a front desk/guest services associate. Starting pay is $19.91 per hour with open weekend availability. Must be 21+ to operate airport shuttle.

The role includes front desk duties, breakfast service, and occasional food prep, with a focus on friendly, efficient guest experiences. The position offers incentives, flexible scheduling, opportunities for mentorship and development, and access to hotel discounts and benefits.

Qualifications

• Must have open availability and willing to work all weekends.
• Must be 21 or older to drive airport shuttle.
• Experience in front desk or guest services is helpful.

Responsibilities

• Serve as the friendly face of the hotel for guests entering and departing.
• Check guests in and out, promote programs, manage guest records, cash handling, and resolve issues.
• Assist with breakfast and Kickback service, including possible food prep and setup.
• Maintain a high standard of integrity and hospitality and promote the Drury culture.
• Provide courteous, friendly guest service with a positive service attitude.

Skills

Customer service

Cash handling

Multi-tasking

English proficiency

Job description

Starting $19.91. Must have open availability and willing to work all weekends. Must be 21 or older to drive airport shuttle. This position will be cross-trained and expected to work in the food & beverage. Property Location: Drury Inn & Suites - 555 Donelson Pike , Nashville, Tennessee 37214 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
• Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

What you will do:

• Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
• Ensure exceptional, positive experiences for our diverse team members and guests.
• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean‑up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co‑workers.
• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

• Warm and friendly manner in relating to and interacting with the public
• Demonstrated attention to detail while handling multiple tasks simultaneously
• Familiarity with handling money, making change, and using office machines in day-to-day activities
• Ability to speak and receive direction (written and verbal direction) in English
• Willingness and ability to work alone as scheduled

At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine. At Drury Hotels, we provide our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That’s the Drury Way. Our 6,100+ team members work together - across 150 hotels in 30 states - to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide.

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